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any known iCloud account issues? I can't login

I tried to use Find my Friends and it said it could not log in. I then tried iCloud.com and it had the same issue. If I try my known password it comes back saying it could not login and send a report but if I use a wrong password it comes back immediately and shakes the password field so I know it knows my password is wrong. My wife's login works. My email on the mac is also showing an issue logging in. Here is part of the log.


APPLICATION NAME

cloudos



ERROR

authDidNotConnect



TYPE

server



APP STATECHART

SC.Statechart:sc923

initialized: true

name: cloudos-statechart

current-states: [

active.authUI.fieldsEditable

]

state-transition:

active: false

suspended: false

handling-event: false





BUILD NUMBER

14E45



TIME

Thu Aug 21 2014 13:59:13 GMT-0400 (EDT) (1408643953374)



HOST

www.icloud.com



USER AGENT

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_5) AppleWebKit/600.1.1 (KHTML, like Gecko) Version/7.1 Safari/537.85.10



ENVIRONMENT

PROD



RECENT LOG MESSAGES

Thu, 21 Aug 2014 17:52:27 GMT: DEBUG: SC.Module: Attempting to load 'cloudos_foundation/springboard'

Thu, 21 Aug 2014 17:52:27 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/springboard' already loaded.

Thu, 21 Aug 2014 17:52:27 GMT: DEBUG: SC.Module: Evaluating JavaScript for module 'cloudos_foundation/springboard'.

Thu, 21 Aug 2014 17:52:27 GMT: DEBUG: CloudOS.main() missing localized strings, waiting for them...

Thu, 21 Aug 2014 17:52:27 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/springboard' has completed loading, invoking callbacks.

Thu, 21 Aug 2014 17:52:27 GMT: DEBUG: Got localized strings back AFTER app is loaded and CloudOS.main() has run. Running CloudOS.run() now, because CloudOS.localeDidLoad changed from false to true

Thu, 21 Aug 2014 17:52:27 GMT: DEBUG: Loading localized strings and metrics

Thu, 21 Aug 2014 17:52:27 GMT: DEBUG: --> Request 1: GET to /applications/pages/current/info.json, headers: Content-Type=text/plain, body: (omitted)

Thu, 21 Aug 2014 17:52:27 GMT: DEBUG: --> Request 2: GET to /applications/numbers/current/info.json, headers: Content-Type=text/plain, body: (omitted)

Thu, 21 Aug 2014 17:52:27 GMT: DEBUG: --> Request 3: GET to /applications/keynote/current/info.json, headers: Content-Type=text/plain, body: (omitted)

Thu, 21 Aug 2014 17:52:27 GMT: INFO: SC.Statechart<cloudos-statechart, sc923>: BEGIN initialize statechart

Thu, 21 Aug 2014 17:52:27 GMT: INFO: SC.Statechart<cloudos-statechart, sc923>: BEGIN gotoState: __ROOT_STATE__

Thu, 21 Aug 2014 17:52:27 GMT: INFO: SC.Statechart<cloudos-statechart, sc923>: starting from current state: ---

Thu, 21 Aug 2014 17:52:27 GMT: INFO: SC.Statechart<cloudos-statechart, sc923>: current states before: ---

Thu, 21 Aug 2014 17:52:27 GMT: INFO: SC.Statechart<cloudos-statechart, sc923>: --> entering state: __ROOT_STATE__

Thu, 21 Aug 2014 17:52:27 GMT: INFO: SC.Statechart<cloudos-statechart, sc923>:

Macbook Pro / iPhone / Mac mini, Mac OS X (10.4.10)

Posted on Aug 21, 2014 11:00 AM

Reply
2 replies

Aug 23, 2014 8:03 AM in response to diegofoto

Hey jamesarm97 & diegofoto,



On August 21st, some users may have been unable to access iCloud services for a short period of time. Apple worked quickly to resolve these issues, however you two may have experienced them. To check the current status of these systems please see:


Apple - Support - System Status

http://www.apple.com/support/systemstatus/


If either of you are still experiencing issues, you may want to troubleshoot with the following articles:


iCloud: Troubleshooting web browser issues with iCloud.com

http://support.apple.com/kb/TS4050


iCloud: Account troubleshooting

http://support.apple.com/kb/TS3988



Thanks,


Matt M.

any known iCloud account issues? I can't login

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