I downloaded an album recently from iTunes to my PC. Some songs always skip after playing for only a few seconds. Is there any way I can re-download the whole album? What is my recourse? I can't see a "returns" dept on iTunes!
NB I am playing them on the same PC to which they were originally downloaded.
Many thanks in advance for any assistance.
Stu
Windows 7
Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting those tracks from your iTunes library and redownload them via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes
If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' page to contact iTunes Support
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Thanks KP for such a quick reply! I already tried that, BUT with only one of the tracks... it still did not show up in the "Not in my library" section in iTunes. (I had closed iTunes previously to make sure the library file was updated).
Perhaps I should try it with the whole album?
NB I am in the UK
Thanks again. Stu
Does the track show at all on the Purchased screen on the Songs view, and is the album still in the UK store ? If it is still in the store and doesn't show under the 'All' list on that screen then check to see if it's hidden : iTunes Store: Hiding and unhiding purchases.
Thanks for the additional reply - I just opened iTunes (the following day) and the song now DID appear as downloadable via the "purchased" section of the store. Downloaded and playing fine! So maybe it just needed some time?
Anyway, thank you for your advice which confirmed I was trying the right things. Much obliged.
Stu
Downloaded album - not all songs will play correctly.
