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After I updated ITunes to 11.3.1.2 my IPhone 3GS will not show up in ITunes anymore

Microsoft Windows 8 x64 Home Premium Edition (Build 9200)

ASUSTeK COMPUTER INC. X550CA

iTunes 11.3.1.2


**** Device Connectivity Tests ****


iPodService 11.3.1.2 (x64) is currently running.

iTunesHelper 11.3.1.2 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.


No Universal Serial Bus Controller found.


No FireWire (IEEE 1394) Host Controller found.


Most Recent Devices Not Currently Connected:


iPhone 3GS running firmware version 6.1.6


*** So obviously, the computer knows its an iphone... Its plugged in and has worked before... So what has changed that ITunes will no longer allow me to use my phone to tether to my laptop?

iPhone 3GS, iOS 6.1.6

Posted on Aug 21, 2014 9:05 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 23, 2014 7:49 AM

I followed:

For Windows Vista, Windows 7, or Windows 8

  1. Right-click the Apple iPhone, Apple iPad, or Apple iPod entry in Device Manager and choose Update Driver from the shortcut menu.
  2. Click "Browse my computer for driver software."
  3. Click "Let me pick from a list of device drivers on my computer."
  4. Click the Have Disk button. (If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and click next. The Have Disk button should then appear.)
  5. In the "Install from Disk" dialog, click the Browse button.
  6. Use this window to navigate to the following folder:
    C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
  7. Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).
  8. Click OK in the "Install from Disk" dialog.
  9. Click Next and finish the driver-installation steps. Open iTunes to verify that the device is recognized properly.


This basically reset my driver and now everything works fine 🙂

2 replies
Question marked as Top-ranking reply

Aug 23, 2014 7:49 AM in response to Jesuslovesadamv

I followed:

For Windows Vista, Windows 7, or Windows 8

  1. Right-click the Apple iPhone, Apple iPad, or Apple iPod entry in Device Manager and choose Update Driver from the shortcut menu.
  2. Click "Browse my computer for driver software."
  3. Click "Let me pick from a list of device drivers on my computer."
  4. Click the Have Disk button. (If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and click next. The Have Disk button should then appear.)
  5. In the "Install from Disk" dialog, click the Browse button.
  6. Use this window to navigate to the following folder:
    C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
  7. Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).
  8. Click OK in the "Install from Disk" dialog.
  9. Click Next and finish the driver-installation steps. Open iTunes to verify that the device is recognized properly.


This basically reset my driver and now everything works fine 🙂

Aug 23, 2014 8:17 AM in response to Jesuslovesadamv

This basically reset my driver and now everything works fine with getting it to show up in itunes, however is still will not allow me to use my personal hotspot. Ive noticed when i turn on personal hotspot on my phone i see this:

User uploaded file



so obviously we are missing a driver or something that enables the personal hotspot to function correctly. I just can't seem to figure out where that is located.


UPDATE***


i went to the folder that was by the previous driver i updated

C:\Program Files\Common Files\Apple\Mobile Device Support\NetDrivers

i selected netaapl64.inf

and now Personal Hotspot works and it shows up in device manager like this:


User uploaded file


hopefully this helps whoever else is having this issue

After I updated ITunes to 11.3.1.2 my IPhone 3GS will not show up in ITunes anymore

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