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Why does sending email account change when I select recipient

Using an iPhone 5s, I took a photo and sent it to one of my contacts. I have several email accounts and the default one is my gmail account. When I selected the photo and chose to email it, the sending email account in the new email message was my gmail account. However, as soon as I selected the recipient, the sending email account changed to my outlook.com instead of the gmail one. I didn't realize this at the time so when I sent the photo, it sent using my outlook.com account instead of the gmail. I use the outlook.com account more for work related emails, so I don't want personal email messages to go through that account. I've been able to replicate this sending email account switching for this particular recipient both on my iPhone and on my iPad mini.


I've run into a similar situation when using Mac Mail on my MacBook - new emails are sent as from my Outlook.com account instead of the default gmail account. However, I've not been able to identify a particular reason for this. In the Mac Mail Preferences, Composing settings, I have selected to send new mail from my gmail account, not the account of the selected mailbox.


This seems to be a recent development on both the MacBook and on my iOS devices. Both iOS devices are running version 7.1.2. The MacBook is on OSX 10.9.4.


I'm getting really frustrated with this and want to figure out a way to keep it from happening in the future. Why would iOS mail change the sending email account based on the recipient, when sending a picture? It doesn't seem to consistently happen when just starting a new mail message from within the mail app. Why would this happen for just some recipients (so far I've just identified one in particular, who is on a comcast.com email account). Why would MacMail on the MacBook send new mail from the outlook.com account when the default is gmail? Is there a setting somewhere that I'm missing?


Any help would be GREATLY appreciated. I don't want to have to minutely examine every message before I send it to make sure it's going from the correct email account. I want to be able to depend on the software and app to do what is expected.


Thanks.

iPhone 5s, iOS 7.1.2

Posted on Aug 22, 2014 8:17 AM

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11 replies

Aug 22, 2014 8:44 AM in response to PGAdams

I am not a Mac user, so I cannot address that. However, for the iPhone issue, have you checked the accounts in Settings? Is it possible that one of the SMTP servers is not working correctly and it is then defaulting to another? If you go into one of the mail accounts, you can check on SMTP servers, and if you see others listed under Other, then it shows how it will use other servers in order if the primary does not work.


I've never encountered this behavior before, but I believe I remember someone else writing about it. You might want to search the forum again and see if you can locate anything related to that. I understand your frustration, and hope someone that is familiar with Mac can look at that as well for you.

Aug 22, 2014 9:40 AM in response to ChrisJ4203

Thanks for the suggestion. The odd thing is that the outlook.com account isn't even showing an outgoing (SMTP) server and there is none listed under the listing of SMTP servers for outlook.com. I imagine when I set it up I used the predefined option for setting up a new account by clicking the add account button then choosing outlook.com instead of Other, and just accepting the default settings. So, I'm not sure what it is using for an outgoing server. The only other SMTP servers listed are for a couple of POP3 accounts I have.

Aug 22, 2014 12:40 PM in response to Johnathan Burger

I Could see that being the problem if I was replying to an email, but I'm creating a brand new one. I thought perhaps it was "remembering" the last time I sent an email to this person, but I tested that out by cresting a new email to someone else who I'd last mailed from the outlook account, and that worked as expected, sending from my gmail account.

Aug 22, 2014 1:44 PM in response to PGAdams

Well, I deleted the outlook.com account and set it back up as an IMAP account, manually. So, I now have an SMTP account for outlook.com. I tried emailing a photo to the same person with whom I saw the problem yesterday, and the same thing happened. When the email was initially created, it showed that it was going to send from my default gmail account. As soon as I selected this recipient who is to receive the email, it switched over to show sending from my outlook.con account instead. So, the connection must be between this particular recipient and the last email account from which I sent her n email.


So, I need to figure out how to make the mail app "forget" that connection.


Any ideas?


Thanks!

Aug 22, 2014 4:14 PM in response to PGAdams

None except deleting her contact and then without the contact there trying to send a picture with just typing her email address in, but it would still be in the address cache. Have you tried constructing the email and then attaching the picture, instead of creating the mail from the photo? I'm guessing here, since I really cannot see a reason that the mail would behave in that manner.

Aug 22, 2014 4:30 PM in response to ChrisJ4203

Thanks. I was coming to that conclusion myself after doing some more research. It's odd that when I just create a new email (not from Photos), it will sometimes change the email address when I select this person's address from the list presented, and sometimes not. It seems to depend on how much of her name I type in and which listed address I choose. So, it definitely must be remembering the previously sent messages and associating the sending email account with each particular saved address.


It seems odd that this just seems to have started doing this, on both the iOS mail app and the MacMail program on my MacBook. Must be a new "improvement"! Sometimes I think they try to make the apps and programs a little too "helpful"!

Aug 22, 2014 5:12 PM in response to PGAdams

I've seen this behavior too, so you're not crazy 😉 In my case, emailing a photo out of the Photos app on my iPhone 5 (latest iOS) sent it from my work email even though my Gmail account is the designated default. I can't say that I checked the "From" address before sending, but Gmail has always been my default account (and I verified that was still the case when I discovered this).


This was a few months back and I'd forgotten this quirk until I came across this thread. Just for kicks I just sent a photo the same way (to a different person) and it went out from Gmail as expected. So either it was a Gmail glitch, or perhaps the Reset and/or Restore I've done since then fixed this. I have a Mac but have not seen this (though I don't typically send photos from it). Maybe try a Reset of your iPhone? Worse case Restore it (do a backup and reload the backup to save yourself hours of fun).

Why does sending email account change when I select recipient

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