Mail: Decrease quote level does not work as keyboard shortcut

Question

Level 1

6 points

Mail: Decrease quote level does not work as keyboard shortcut

command-option-apostrophe does not work in Apple Mail for me (Mail 7.3, OS 10.9.3). This is the keyboard shortcut used to decrease the quote level of a quoted line in a Mail message. In other words this is the keyboard shortcut for the menu item:

Format --> Quote Level --> Decrease

It hasn't worked for me since at least 10.8. Are others having this problem or do I need to dig more deeply through system extensions, looking for some kin of conflict?

Posted on Aug 22, 2014 10:53 AM

Reply

Answer 1

Brett L

Community Specialist

Aug 24, 2014 9:13 AM in response to ergomo

Hi ergomo,

You may want to see if the keyboard shortcut you mention - command-option-single quote for decrease quote level - which is correct according to this article -

Mail (Mountain Lion): Keyboard shortcuts

http://support.apple.com/kb/PH11679

Test to see if this functions correctly in Safe Mode.

OS X Mavericks: Start up in safe mode

http://support.apple.com/kb/PH14204

OS X: What is Safe Boot, Safe Mode?

http://support.apple.com/kb/HT1564

If the shortcut functions as it should in Safe Mode, there may be a startup item or extension that is causing the issue. If not, reply with a description and we will keep working on it.

Thanks for using Apple Support Communities.

Best,

Brett L

Reply

Answer 2

FXYZ

Level 1

0 points

Feb 4, 2015 7:36 AM in response to Brett L

Hello Brett,

I have the same question/problem - increasing quote level works with that shortcut, decreasing unfortunately doesn't work.

Tried in safe-mode, same result.

Thank you,

Frank

Reply