HT201412: If your iPhone, iPad, or iPod touch won't turn on

Learn about If your iPhone, iPad, or iPod touch won't turn on
spiveym
Level 1 (1 points)

Q: Why Wont My iPhone 4 Turn On

My iPhone has this thing when i drop it, it won't crack but it'll turnoff and when i turn it on (by charging it) the battery will go down like 10% But this time it will not turn on at all. it's been over 24 since i dropped it.

 

I plug it into my iMacm but the turning on screen (the apple w the black background). will flash on and off about every 11 seconds.

 

Why is it doing this and how do i fix it?

iPhone 4, iOS 7.1.1

Posted on Aug 22, 2014 12:34 PM

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spiveym

Q: Why Wont My iPhone 4 Turn On

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  • by Jason L,

    Jason L Jason L Aug 24, 2014 8:01 AM in response to spiveym
    Community Specialists
    Aug 24, 2014 8:01 AM in response to spiveym

    Hi spiveym,

     

    Welcome to Apple Support Communities.

     

    It sounds like there may be a hardware issue with the device because it was dropped. The article linked below will provide some troubleshooting suggestions, to make sure there isn't a software issue, and then help you setup service if needed.

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

     

    Issue not resolved

    My issue is still not resolved. What do I do next?

    Contact Apple Support.


     

    I hope this helps.

    -Jason