AUDFORD
Level 1 (0 points)

Q: Random switch off

My iPhone 5 switches itself off randomly at anything up to 43%. It wont restart until I connect to a charger. once connected and switched on, it shows the battery is still 43%. Can anyone please tell me why this is happening and what I can do to fix it. I have had my iphone 5 for just over 2 years. Thank you in advance.

iPhone 5, iOS 7.1.2

Posted on Aug 22, 2014 12:57 PM

Close
AUDFORD

Q: Random switch off

  • All replies
  • Helpful answers

  • by Jason L,

    Jason L Jason L Aug 24, 2014 7:12 AM in response to AUDFORD
    Community Specialists
    Aug 24, 2014 7:12 AM in response to AUDFORD

    Hi AUDFORD,

     

    Welcome to Apple Support Communities.

     

    It sounds like there is an issue with your iPhone that's causing it to shutdown intermittently. The article linked below has a lot of great suggestions that may resolve the issue and if they don't it can help you setup service for the iPhone.

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

     

    Issue not resolved

    My issue is still not resolved. What do I do next?

    Contact Apple Support.

     

    I hope this helps.

    -Jason