Jnsumanth
Level 1 (0 points)

Q: iphone 5 reboots frequently while in use

iphone 5, running on ios 7.1.2 upgraded to latest version, rebooting automatically during use (with or without turning ON WiFi). It reboots too frequently while connected to Wi-Fi making it unusable.

 

While taking incoming calls, it shows a blurred Purple image before connecting.

 

I have restored the phone software also, still wont resolve. Please help ! I am getting sick of this iPhone now!!

iPhone 5, iOS 7.1.2

Posted on Aug 23, 2014 1:35 AM

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Jnsumanth

Q: iphone 5 reboots frequently while in use

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  • by Brett L,

    Brett L Brett L Aug 25, 2014 7:26 AM in response to Jnsumanth
    Community Specialists
    Aug 25, 2014 7:26 AM in response to Jnsumanth

    Hi Jnsumanth,

     

    If your iPhone continues to restart itself unexpectedly, you may want to follow the steps in this article to troubleshoot -

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802

     

    Specifically -

     

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

     

    Thanks for using Apple Support Communities.

     

    Best,

     

    Brett L

  • by Jnsumanth,

    Jnsumanth Jnsumanth Aug 25, 2014 7:37 AM in response to Brett L
    Level 1 (0 points)
    Aug 25, 2014 7:37 AM in response to Brett L

    Hi

    Sorry! The reply was not helpful

     

    The main problem persists when I turn on the wifi.

    It keeps on restarting continuously and almost immediately each time it starts and tries to search for network.

     

    When I have turned off the Wifi, the restarting problem occurs very less frequently during calls.

     

    Please help!

     

    Regards

    Sumanth Kumar

    +91 91769 66244