waplington123
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Q: Why won't my iPhone 4S turn on unless it is plugged in?

I have a black iPhone 4S that will only turn on if it is plugged into either the mains or the computer. After reading various forums on the net I came to the conclusion that it was either the battery or the dock connector, so I replaced them both! After replacing both the dock connector port and the battery the same problem is still occurring.

HELP ME!

iPhone 4S, iOS 7.1.1

Posted on Aug 23, 2014 5:48 AM

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waplington123

Q: Why won't my iPhone 4S turn on unless it is plugged in?

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  • by Brett L,

    Brett L Brett L Aug 25, 2014 8:29 AM in response to waplington123
    Community Specialists
    Aug 25, 2014 8:29 AM in response to waplington123

    Hi waplington123,

     

    If your iPhone will not start up unless connected to power, you may want to troubleshoot using the steps in this article -

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802

     

    Specifically -

     

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

     

    Thanks for using Apple Support Communities.

     

    Best,

     

    Brett L