Q: I am trying to back up my new phone but cannot remember my back up password - how do i reset it
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Aug 25, 2014 9:20 AMby sterling r,Hey there BabyBooney,
It sounds like you do not remember the password for your Encrypted iPhone backup. The following article has some great info on how to find that password and should get you going again:
iOS: Troubleshooting encrypted backups
http://support.apple.com/kb/TS5162
Thank you for using Apple Support Communities.
Cheers,
Sterling
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Aug 25, 2014 9:20 AMby ChrisJ4203,An excerpt from this support document. iTunes: About iOS backups
iTunes and encrypted backups
You can protect your backup with a passcode using the Encrypt Backup option in the Summary tab. Encrypting your backup will back up your Keychain. This way, your email account passwords, Wi-Fi passwords, and passwords that you enter into websites and some apps will be remembered when you transfer to a new device. Learn how to create and restore from a backup.
When your backup is encrypted, you'll need to enter the password when enabling or disabling encryption or when restoring from the backup.
Warning: Make sure it's a password that you'll remember or write it down for safekeeping. If you encrypt an iPhone backup in iTunes and forget your password, you can't restore from backup and your data will be unrecoverable.
If you can't remember the password and want to start again, you must perform a full software restore and choose set up as a new device when iTunes prompts you to select the backup from which to restore.
