treetop190
Level 1 (0 points)

Q: my iphone4 is black

Hello , well my iphone 4 will not turn on at all, its not dead because it was already charged and it will not work even when i try to charge it. I tried everything its still black. but i cant really do much cause my home button is NOT working. What can i do?

Posted on Aug 23, 2014 8:52 PM

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treetop190

Q: my iphone4 is black

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  • by Jason L,

    Jason L Jason L Aug 26, 2014 1:02 PM in response to treetop190
    Community Specialists
    Aug 26, 2014 1:02 PM in response to treetop190

    Hi treetop190,

     

    Welcome to Apple Support Communities.

     

    It sounds like you're seeing an issue where you're iPhone is displaying a blank black screen. The article linked below provides a lot of great troubleshooting tips that will help you resolve the issue or setup service for the device.

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

    Issue not resolved

    My issue is still not resolved. What do I do next?

    Contact Apple Support.

     

    I hope this helps.

    -Jason