loki1991
Level 1 (5 points)

Q: Full screen problems on duel monitor

okay so i have a duel screen setup on my macbook pro 15" mid 2014 and i use a dual link dvi cable to connect the monitor.

 

now the problem is when i click full screen on a video in youtube when i go back to working on my other screen it can glitches up and only shows part of the video. has anyone had this problem before? does anyone know what is causing it? is there something i can do to fix this issue?

Posted on Aug 25, 2014 5:52 AM

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loki1991

Q: Full screen problems on duel monitor

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  • by sterling r,

    sterling r sterling r Aug 27, 2014 6:57 AM in response to loki1991
    Community Specialists
    Aug 27, 2014 6:57 AM in response to loki1991

    Hey there loki1991,

     

    It sounds like your dual monitor setup used to be able to play video in full screen while you were using the other monitor, but now you are seeing some odd behavior when you try. I would use the troubleshooting in the following article to help you resolve or isolate the issue:

     

    Apple computers: Troubleshooting issues with video on internal or external displays

    http://support.apple.com/kb/HT1573

    1. Remove all display cable extenders, KVM switches, or other like devices and retest to determine if the issue is resolved.
    2. Try unplugging the video adapter or cable and then plug it back in.
    3. If more than one video adapter is in use (or "daisy-chained"), troubleshoot by using only one adapter.
      • Example: A mini DisplayPort to DVI adapter connected to a DVI to HDMI adapter is an unsupported configuration because there is a series of adapters in use.
    4. If available, try using a different display and or adapter (or use a different connector by using DVI instead of VGA, for instance).

    Reset the system

    You can reset the Mac's parameter RAM and SMC.

    Reset the resolution

    Start by resetting the Mac's parameter RAM. If the display does not come up, was previously set to an unsupported resolution, and still results in no video:

    1. Start up in Safe Mode.
    2. From the Apple () menu, choose System Preferences.
    3. Choose Displays from the View menu to open the preferences pane.
    4. Select any resolution and refresh rate that your display supports.
    5. Restart your computer.

     

    Thank you for using Apple Support Communities.

    All the very best,

    Sterling