adrianokane
Level 1 (0 points)

Q: 5s drops signal, but comes back when I dial out.

My Iphone 5s keeps dropping signal, even when friends on the same network standing beside me have 5 bars!

When I switch off&on or  even just dial a number..it comes back for a while.. and I get lots of 'missed call' texts and backlogged SMS in one shot.

In the mean time I keep getting complaints from friends that they are always being pushed to my VM when they call.

 

Anyone help me here?

iPhone 5s, iOS 7.1.2

Posted on Aug 25, 2014 7:40 AM

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adrianokane

Q: 5s drops signal, but comes back when I dial out.

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  • by matt00,

    matt00 Aug 27, 2014 7:33 AM in response to adrianokane
    Level 5 (4,015 points)
    Aug 27, 2014 7:33 AM in response to adrianokane

    Hi adrianokane,

     

     

    Thanks for the question. I understand you are having issues with the cellular connection on your iPhone 5s. The following article may provide a resolution:

     

    iPhone: Troubleshooting a cellular data connection

    http://support.apple.com/kb/TS3780

     

    Follow the instructions below for assistance with troubleshooting cellular data issues on your iPhone. After performing each step, please test to see if the issue is resolved.

     

    1. Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.

     

    2. Restart your iPhone.

     

    3. Ensure that your software is up to date:

              - Check for a Carrier Settings Update. Tap Settings > General > About.

              - Check for an iOS Software Update. Tap Settings > General > Software Update. Note: Some updates may require a Wi-Fi connection.

     

    4. Remove the SIM Card and reinsert it. Allow the iPhone to acquire the network again.

     

    5. If your SIM card has SIM PIN enabled, try toggling it off: Tap Settings > Phone > SIM PIN.

     

    6. Try another location. If a different location works, but the original location still does not, contact your carrier to report the issue.

     

    7. Reset network settings: Tap Settings > General > Reset > Reset Network Settings.

     

    8. Restore the iPhone as new.

     

    9. Contact your carrier to:

              - Verify that the iPhone is properly set up on the account with the appropriate, current data plan.

              - Verify that there are no account-related blocks.

              - Find out if there are specific error messages in the carrier logs that could help determine why the issue is occurring.

     

    If none of the above steps resolves the issue, contact your carrier, make an appointment at an Apple Retail Store, or contact AppleCare to troubleshoot further.

     

    If your issue persists, please follow the steps to contact your carrier to verify there are no account-related issues.

     

     

    Thanks,

     

    Matt M.