My appel touch 5thG did not work (still under warranty), so at the Apple store, they told us that they give us a new one, but coming back home, I noticed that battery was half full, so I guess it is not a new one. Is it normal, or should they give a new one?Thanks
A battery, any battery will always self-discharge. The fact that you received a product with 50% charge is not a problem.
It's intentional from the factory as its not known just how long the phone will be in storage until sold. The batteries store better at a 50% charge. https://www.apple.com/batteries/maximizing-performance/#general The fact yours was still at 50% would indicate it's likely quite new.
Ipod Touch 5G
Thank you very much for your answer. But for other new apple ipod I already bought, Batteries were empty before initial use. This was already 50% full battery . So I think it is in fact nor an exchange for a new product, but a refurbished product. Indeed, the seller took the ipod from a carton box looking like refurbished. If it is the case, it would have been more honnest to tell that it was refurbished. Furthermore, I've asked him and he confirmed "no it's new..As it was one minute before store closing, I signed on the ipad without switching on the new Ipod touch for checking...
As number of battery cycles is limited, my doubt is mainly about how was used the battery before refurbichment : carefully that is following battery optimisation advises , or not. I don't know whether baterries are tested during refurbishment process.
I hope what I wrote could be understood, because I'm French and not used at all to speak english about such a subject...and also not very good for grammar.
As stated, it is perfectly normal to receive an iPod, iPhone, iPad, or Mac with a battery at 50%. It is much more abnormal to receive a unit with an empty battery.
Unless a refurbished iPod is not available, when Apple replaced an iPod under warranty it is a refurbished iPod. The refurbishment includes a new battery and back as well as any other items that required replacement.
Yes, Thank you very much,
Indeed I discuss with my son who is much more clever about technology and told me that li-ion batteries were always store half full...In fact I think I never looked the new products carefully, thinking batteries empty and doing like with old cadnium batteries that you had to prime 24 hours before first use...
Sorry for taking so much time to understand and thank you again. Furthermore I read that even refurbiched product have a new battery. So no more concern.
Apple satys:
If you want to store your device long term, two key factors will affect the overall health of your battery: the environmental temperature and the percentage of charge on the battery when it’s powered down for storage. Therefore, we recommend the following:
You are quite welcome. Enjoy.
Out of order Ipod(under warranty), changed for a new one at apple store but battery half full? is it normal?
