Hi,
I have a G-drive slim and can't remember the password because I haven't used it in a long time. I checked the G-drive website, but the info I found on this problem wasn't very helpful:
Checked Apple Support and didn't find anything telling me how I could fix this. Anyone know how I can reset/override the password?
Checked Apple Support and didn't find anything telling me how I could fix this.
Your first question mentioned that your G-Drive required password authentication.
Not sure how Apple support would factor into a question about a password for a G-Drive. Can you provide more details here?
On the G-drive support site (linked above), someone had the same question I posted about a forgotten password. The response from G-Drive:
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I forgot my password to g-slim
by diddykong79 » Jul 24th, '14, 17:21
Re: I forgot my password to g-slim
by Dustin F » Jul 25th, '14, 07:41
Regards
Dustin
G-Technology Support
twitter.com/GTech_Support
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Of course, when I contacted Apple Tech, the "expert" I spoke to insisted that Apple has nothing to do with the password (obviously didn't read the info, I linked), and told me that Apple doesn't have access to personal passwords....::::sigh:::: of course no one at Apple is going to know or give me my password, I just want to reset it or override it, and I made that very clear. So very frustrating...I expect better customer service than what I just received.
We still do not know how an Apple product is involved here.
What Apple product might you be asking about? A model number would help tremendously along with the operating system that you are using on your computer.
An Apple product is involved because I am using Time Machine on my Macbook Air, 2014 model, Mavericks.
So, the hard drive is connected directly to your Mac?
If that is the case, then you may have chosen the option to use a password to encrypt your Time Machine backups. If that is the case, I know of no way to retrieve that password. Perhaps another user might be able to help.
If you don't mind erasing the drive and starting over again with a new "master" Time Machine backup of your entire Mac, we can help with that. If you choose the option to use a password to encrypt your backups again, you might want to write that down.
Override/Reset password for g-drive slim/time machine?
