Bucklaos15

Q: i can't figure out any of my 3 security questions and my rescue email is not with me. I've tried lost of things

I tried to purchase something in app and the security questions came up and i didn't know them. I went on apple id and followed every thing it said to do but my rescue email is not available so now I can't do anything to purchase. Can someone please help?

iPhone 4S, iOS 7.1.2

Posted on Aug 25, 2014 6:25 PM

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Q: i can't figure out any of my 3 security questions and my rescue email is not with me. I've tried lost of things

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  • by Kappy,

    Kappy Kappy Aug 25, 2014 6:28 PM in response to Bucklaos15
    Level 10 (271,794 points)
    Desktops
    Aug 25, 2014 6:28 PM in response to Bucklaos15

    Alternatives for Help Resetting Security Questions and/or Rescue Mail

     

         1. If you have a valid rescue email address, then use this procedure:

             Rescue email address and how to reset Apple ID security questions.

     

         2. Fill out and submit this form. Select the topic, Account Security. You must

             have a Rescue Email to use this option.

     

         3. This is the only option if you do not already have a valid Rescue Email.

             These are telephone numbers for contacting Apple Support in your country.

             Apple ID- Contacting Apple for help with Apple ID account security. Select

             the appropriate country and call. Ask to speak to the Account Security Team.

     

         4. Account security issues almost always require you to speak directly to an

             Apple representative to securely establish your identity as the account holder.

             You can set it up so that Apple calls you, either immediately or at a time

             convenient to you.

     

                1. Go to www.apple.com/support.

                2. Choose Contact Support and click Contact Us.

                3. Choose Other Apple ID Topics and choose the appropriate topic for

                    your issue.

                4. Follow the onscreen instructions.

     

             Note: If you have already forgotten your security questions, then you cannot

             set up a rescue email address in order to reset them. You must set up

             the rescue email address beforehand.

     

    Your Apple ID: Manage My Apple ID.

                            Apple ID- All about Apple ID security questions.