Stop Remote Wipe - different answers from support

I thought I lost my iPhone 5s, so I blocked and told iCloud to erase it the next time it connects.

Now that I found it, I know that as soon as it gets internet connection, all my information will be gone.

For my luckiness, it is turned off, and furthermore it has received neither wifi nor internet connection. (My phone provider had turned off data before I lost it.)

So, I know my information is still alive.

Now that I found it, I want to backup everything before the unavoidable happens (reseting). The status says "Remote Wipe pending"


The first Apple advisor told me there is nothing I can do.

The second Apple advisor told me to simply erase my iPhone from "Find my iPhone", then the command would be submitted to the phone anymore once I turn it back on.


Who is right???


Ist there anythind I can do to stop the remote wipe from happening?

iPhone 5s

Posted on Aug 26, 2014 5:54 AM

Reply
2 replies

Aug 26, 2014 5:59 AM in response to PaulSunshine

You are posting duplicate questions, which may not get you a quicker answer.


Please see iCloud: Erase your device


If you erase then find your iOS device, you can restore the information on the device using iCloud Backup (if backup was turned on before you erased it) or iTunes. For more information, see iCloud storage and backup overview, or your device’s user guide in Safari bookmarks or on the Apple Support website.

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Stop Remote Wipe - different answers from support

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