I Have an iMac computer with a virus that has locked the browser. Avast virus scan was unable to clear up the problem and says that there are624 files it can't scan I am able to use other accounts on the same computer. The hacker is demanding $1,000.00 to unlock my browser! Anyone with ideas?
iMac, OS X Mavericks (10.9.4)
Avast is worthless on Mac. Uninstall it as soon as possible.
Try http://botcrawl.com/how-to-remove-apple-fbi-cyber-department-virus/ to remove ransomware from Mac
This is a wide spread scam that takes over browsers.
It is a javascript that will automatically link to the site
and lock you up.
One thing that works, is to close the browser (via force quit
from the Finder), disconnect your computer from any network
that has access to the internet.
You can then be able to reopen the browser and delete the
window or tab displaying this ominous message. After doing this
reset the browser, clear all caches and cookies. Then, get back on
line and report to the webmaster of the site that linked you to
this malicious site,
Allan:
Thanks for your response to my problem with the FBI scam malware. Your directions were complete and it cleared up the problem and now I am back on the internet with any big problems.
Thanks again for your help. It is much appreciated.
Lee Milner
I have an iMac with a virus that has locked the browser. Avast has failed to eliminate it. There are 624 file it can't scan. Any ideas
