savanahwil

Q: im trying to change my security question for itunes, but when i go on to password and security there is no opption to change security question

i am trying to change my security questions for itunes, but when I go to password and security there is no option to change security question

MacBook Pro

Posted on Aug 26, 2014 5:24 PM

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Q: im trying to change my security question for itunes, but when i go on to password and security there is no opption to change secur ... more

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  • by Kappy,

    Kappy Kappy Aug 26, 2014 5:26 PM in response to savanahwil
    Level 10 (271,755 points)
    Desktops
    Aug 26, 2014 5:26 PM in response to savanahwil

    Alternatives for Help Resetting Security Questions and/or Rescue Mail

     

         1. If you have a valid rescue email address, then use this procedure:

             Rescue email address and how to reset Apple ID security questions.

     

         2. Fill out and submit this form. Select the topic, Account Security. You must

             have a Rescue Email to use this option.

     

         3. This is the only option if you do not already have a valid Rescue Email.

             These are telephone numbers for contacting Apple Support in your country.

             Apple ID- Contacting Apple for help with Apple ID account security. Select

             the appropriate country and call. Ask to speak to the Account Security Team.

     

         4. Account security issues almost always require you to speak directly to an

             Apple representative to securely establish your identity as the account holder.

             You can set it up so that Apple calls you, either immediately or at a time

             convenient to you.

     

                1. Go to www.apple.com/support.

                2. Choose Contact Support and click Contact Us.

                3. Choose Other Apple ID Topics and choose the appropriate topic for

                    your issue.

                4. Follow the onscreen instructions.

     

             Note: If you have already forgotten your security questions, then you cannot

             set up a rescue email address in order to reset them. You must set up

             the rescue email address beforehand.

     

    Your Apple ID: Manage My Apple ID.

                            Apple ID- All about Apple ID security questions.

  • by Niel,

    Niel Niel Aug 26, 2014 5:26 PM in response to savanahwil
    Level 10 (314,274 points)
    Mac OS X
    Aug 26, 2014 5:26 PM in response to savanahwil

    Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.


    It isn't possible to create a rescue email address without correctly answering two of the questions.


    (111600)