videos not playing in safari

Question

Level 1

11 points

videos not playing in safari

Hi,

For some time now, I have not been able to watch videos online in safari and i cannot figure out why. Youtube and other select video sources work fine, but other just show up as a black box and never load. See this example video that only shows up as a black box on my computer http://www.nytimes.com/video/theater/theaterspecial/100000002903814/in-performan ce-jessie-mueller.html

I am current;y running Safari 7.0.5 and OS X 10.9.4

Can someone please help me figure this out!

I have tried emptying my cache, reinstalling Flash, everything!

Thanks!

Hilary

Posted on Aug 27, 2014 4:09 AM

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Answer 1

Best reply

dominic23

Level 10

83,904 points

Aug 27, 2014 4:41 AM in response to hilary.l

This video plays here after a slight delay.

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Answer 2

Linc Davis

Level 10

209,541 points

Aug 27, 2014 7:03 AM in response to hilary.l

From the Safari menu bar, select

Safari ▹ Preferences... ▹ Extensions

Turn all extensions OFF and test. If the problem is resolved, turn extensions back ON and then disable them one or a few at a time until you find the culprit.

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Answer 3

Aug 27, 2014 12:47 PM in response to hilary.l

The Safari 7.0.6 update is available that may help ..

Make sure your OS X software is up to date.

Click the Apple  top left in your screen.

From the drop down menu click: Software Update

Restart your Mac after the update is installed then try a video on Safari.

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Answer 4

Mar 20, 2016 8:45 PM in response to hilary.l

Hi,

I could be wrong but I believe the problem is because the video you are trying to view are embedded in the site. The developer who made the site probably didn't use what is called a "fallback" basically that means that if one file type doesn't work, then another is used in its place. I have had problems with mp4's not working in Safari. Unfortunately as someone trying to view the website, there is nothing you can do. YouTube works because they are smart and create fallbacks for the uploaded videos!

Hope that helps ease the frustration at least a little bit. 😐

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Answer 5

Sep 1, 2017 2:02 AM in response to chocolat.eclare

Hi chocolat, you Are wrong!

Bc the same video's play well in Chrome.

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