HT201412: If your iPhone, iPad, or iPod touch won't turn on

Learn about If your iPhone, iPad, or iPod touch won't turn on

charwezzy

Level 1 (0 points)

Q: my phone is stuck while charge it show the connection but was not charger

i connect it up and the only thing thatt pops on the screen is the wire charger but not the actual batter chargimg

iPhone 4, iOS 7.1, connected an no charge

Posted on Aug 27, 2014 11:15 AM

I have this question too

Q: my phone is stuck while charge it show the connection but was not charger

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Helpful answers

by alex_h1,

alex_h1 Aug 29, 2014 6:34 AM in response to charwezzy
Community Specialists

Aug 29, 2014 6:34 AM in response to charwezzy

Hello charwezzy,

Thanks for using Apple Support Communities.

From your post it appears that your iPhone is in recovery mode. You will need to connect your iPhone to a computer with iTunes, and restore it to its factory settings.

If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808

Use iTunes to restore your iOS device to factory settings
http://support.apple.com/kb/HT1414

Take care,
Alex H.
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