noahsolomon2000

Q: my contacts don't show up on my iMac

my iCloud contacts load on my iPhone but not on my iMac when i sign in with iCloud

iMac, OS X Mavericks (10.9.4)

Posted on Aug 28, 2014 2:58 AM

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Q: my contacts don't show up on my iMac

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  • by norm123,Solvedanswer

    norm123 norm123 Aug 30, 2014 10:27 AM in response to noahsolomon2000
    Community Specialists
    Aug 30, 2014 10:27 AM in response to noahsolomon2000

    Hello noahsolomon2000

     

    Check out the troubleshooting below to see if you can get your contacts back. I have quoted them for you so you don’t have to try and find them.

     

    Get help using iCloud Contacts

    http://support.apple.com/kb/TS3998

     

    OS X Lion or later

    You can use these steps with Contacts on OS X Mountain Lion or later or Address Book on OS X Lion. After each step, check to see if the issue still exists.

    Make sure iCloud Contacts is on

    Choose Apple () > System Preferences, click iCloud, and select Contacts.

    See which version of OS X you're using

    Make sure that you're using OS X Lion v10.7.5 or later. Learn how to see which version of OS X you're using.

    Check your Internet connection

    • Try to go to www.apple.com. If you can't connect to the Internet, your iCloud contacts won't update in Contacts or Address Book. Get help with your Internet connection.
    • Open a secure website to see if you can access ports 80 and 443. Safari requires access to port 443 to push and fetch updates to and from the iCloud Contacts servers.

    Check your account details

    Choose Apple () > System Preferences, and click iCloud. Make sure that you're signed in to the same iCloud account that you're using on your other supported devices.

    Refresh Contacts or Address Book

    If recent changes don't appear in Contacts or Address Book, try to refresh by quitting and reopening the app.

    Check your settings

    Make sure that the contacts are syncing through iCloud and not through a third-party, such as Google or Yahoo. iCloud won't sync contacts that are associated with a different service.

    1. Open Contacts (or Address Book on OS X Lion).
    2. Click All [iCloud Account Name] in the left sidebar.
    3. Search for the contact that wasn't syncing properly.
    4. If the contact isn't visible, then the contact exists in a third-party account, not iCloud.
    5. You can import the contact from a third-party account into iCloud.

      If recent changes to contacts on OS X don't appear on your other devices and you're syncing contacts with multiple accounts on your device (iCloud, Gmail, Yahoo), make sure that iCloud is your default account for Contacts: 

    1. Open Contacts (or Address Book on OS X Lion).
    2. Choose Contacts > Preferences (or Address Book > Preferences on OS X Lion).
    3. On the General tab, make sure that your iCloud account is the default.

      After setting up iCloud Contacts, you might need to quit and reopen Contacts or Address Book on your Mac. Then make sure that you set up your account correctly in Contacts or Address Book: 

    1. Open Contacts (or Address Book on OS X Lion).
    2. Choose Contacts > Preferences (or Address Book > Preferences on OS X Lion).
    3. Click Accounts.
    4. Make sure that your iCloud account has the correct name in the Apple ID field.

      Turn iCloud Contacts off and back on 

    1. Quit Contacts (or Address Book on OS X Lion).
    2. Choose Apple () > System Preferences and click iCloud.
    3. Deselect Contacts.
    4. Click Keep Contacts.
    5. Close System Preferences and wait about a minute.
    6. Open System Preferences and choose iCloud.
    7. Select Contacts.
    8. Open Contacts (or Address Book).

    Restart your computer

    Restart your computer and check the issue.

     

    Regards,

    -Norm G.

  • by noahsolomon2000,

    noahsolomon2000 noahsolomon2000 Aug 31, 2014 8:59 AM in response to noahsolomon2000
    Level 1 (0 points)
    Aug 31, 2014 8:59 AM in response to noahsolomon2000

    Thank you very much I finaly loaded my contacts not because of that unfortunatly but because my other emails were not activated in "contacts"

  • by norm123,

    norm123 norm123 Sep 2, 2014 1:30 PM in response to noahsolomon2000
    Community Specialists
    Sep 2, 2014 1:30 PM in response to noahsolomon2000

    Hey noahsolomon2000

     

    Glad to hear that things are working out and you got them back.

     

    Take care,

    -Norm G.

  • by joninnewyork,

    joninnewyork joninnewyork May 7, 2015 2:29 PM in response to noahsolomon2000
    Level 1 (0 points)
    May 7, 2015 2:29 PM in response to noahsolomon2000

    Thanks for your help. The first step solved my problem.