heribertofromchetumal
Level 1 (0 points)

Q: Problem with find my iphone

My name is Heriberto:

I have big trouble. My nick name for icloud services is different.

my nick name is vicancun68@

but when i stared the app Find my iphone I wrote vicamcun68@ with "m"

now the email direction doesn't exist and i cant unlock find my iphone.

Please help me or want to do.

Thanks

 

Heri

iPhone 5, iOS 7.1.2

Posted on Aug 28, 2014 10:46 AM

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heribertofromchetumal

Q: Problem with find my iphone

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  • Helpful answers

  • by alex_h1,

    alex_h1 alex_h1 Aug 30, 2014 6:42 AM in response to heribertofromchetumal
    Community Specialists
    Aug 30, 2014 6:42 AM in response to heribertofromchetumal

    Hello heribertofromchetumal,

     

    Thanks for using Apple Support Communities.

     

    You will need to change your Apple ID back to your previous one temporarily, and then you will be able to delete the account, and sign back in with your current Apple ID.

    Change your Apple ID temporarily

    If signing out and back in to iMessage or FaceTime didn't help, try these steps:

    1. Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
    2. Go to Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
      • Scroll down and tap Delete Account, then tap Delete to confirm.
      • Tap “Keep on My [Device]” or “Delete from My [Device].” In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
      • Enter the password for your previous Apple ID.
    3. Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
    4. Return to Settings > iCloud and sign in with your new Apple ID.

     

    iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud

    http://support.apple.com/kb/TS5223

     

    Take care,

    Alex H.