FaceTime does not ring with incoming calls when another program is in full screen mode. Is there a way to change this?
I'm using a MacBook Pro with OS X 10.9.4 and FaceTime 3.0 (1651). When I toggle off full screen mode I see that I have missed calls, so it does receive calls. It just doesn't ring or pop up or anything like that.
MacBook Pro, OS X Mavericks (10.9.4)
Hi MsChristien,
It seems like you have found the article that will be best for helping you troubleshoot this issue, so what steps in the article have you already tried to help you address this?
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/TS4185
Troubleshooting FaceTime for Mac
You can make FaceTime calls using the FaceTime app. You can call FaceTime users whose contact information is in Contacts. You can add contacts and edit contact information in either FaceTime or Contacts. To place a video call, you may use a phone number or email address.
If you encounter issues making or receiving FaceTime calls, try the following:
- Verify that FaceTime is enabled in FaceTime > Preferences.
If the issue persists, or if you see the message "Waiting for Activation", try toggling FaceTime off and then on.
- Verify that the Date, Time, and Time Zone are set correctly:
- From the Apple () menu, choose System Preferences > Date & Time > Date & Time.
- Enable "Set Automatically".
- Click the Time Zone tab and confirm the closest city is correct.
- Verify that both parties are connected to an active broadband Internet connection.
- See Mac OS X: Troubleshooting a cable modem, DSL, or LAN Internet connection.
- Consult Using FaceTime behind a firewallfor necessary ports to open in firewalls, security software and routers.
- If you encounter issues using a Wi-Fi network, use standard Wi-Fi network troubleshooting to resolve interference and other issues.
- Verify the phone number or email address being used is the correct one activated for FaceTime.
You can verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.
- Verify that both parties have installed the latest software updates for their Mac and/or device. See:
Thanks for coming to the Apple Support Communities!
Regards,
Braden
FaceTime does not receive calls when another program is in full screen mode. Is there a way to change this?
