Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unable to turn cellular data on for apps

I'm running a 32GB iPhone 5C on 7.1.2 on Verizon.


before the last update I had gone over on my data allotment and then went into the cellular data settings and turned off the cellular data for almost every app I could. Some of these included the music app, podcast app, angry birds, google drive and documents, and just any app that I don't need sucking off my cellular data allotment.


well the 7.1.2 software update changed the settings (I don't know why Apple changes these things when there's no reason to, it's getting frustrating having to learn how to use my phone after each update) and you can no longer go into cellular data and flip the switch for all the apps on one single page. So now I have apps like the Podcasts and Google Apps that I open, am alerted the cellular data is turned off for them but when I click settings (the other option is just a confirmation of the message receipt) it takes me to a section in the settings that is no longer listing all my apps with the cellular data switch.


so my problem is that I've turned off cellular data, updated

software that for no reason neutered my ability to turn it on/off for individual apps, with no way to turn the cellular data back on for those apps. I can't imagine why Apple would do this, unless app developers were complaining to Apple that people were

turning cellular data off to avoid advertisements.


I have reset network settings, scoured the settings menu for options, tried most things suggested for other problems and still nothing. And I'm not going to reset my phone because as soon as I load my backup I'll be in the same boat. Oh I've also tried uninstalling and redownloading the apps as well.


and on a side note whoever put the . Button next to the space bar during certain keypad operations is an a hole because most of the searches I do look like this:

"What is the distance.to.the.moon"

iPhone 5

Posted on Aug 28, 2014 12:44 PM

Reply
36 replies

Nov 22, 2017 10:59 AM in response to pombe

I can confirm a similar problem I've had since iOS 7 all the way to the current iOS 11 (11.1.2) that doesn't allow toggling of individual apps' cellular data setting. Nothing short of a full-wipe-don't-restore-anything-lose-all-your-backed-up-data will restore proper functionality, as nothing else suggested ever works (as you've described pombe).


It's clear that there's an iOS bug that causes the cellular settings file to somehow get 'locked' and rendered either not properly readable and/or writable to change any of the apps settings.


I've tried reaching out to Apple's techs about this issue, and they suggested the usual (unacceptable) wipe-and-try-again-without-restoring-anything, but never heard back after my first response back to them (I think they stopped reading after "That worked" when I replied "That worked but is not a workable solution....").


I may try to reach out to them again, with this additional evidence of a clear bug, in another attempt to get a proper solution (software fix) to this issue, as it clearly still affects users so many iOS releases later. If nothing comes to fruition from that I might need to consider jailbreaking my device and fixing the root issue that Apple seems unwilling to take responsibility for.

Mar 27, 2017 6:55 AM in response to TheBRADLeyB

Same issue here !

2 days ago, my iPhone 6 - 128GB running iOS 10.2.1, the latest at the time of writing - went full and started acting weird.

One of the issues is my inability to setup data connection for individual apps.


I did everything from reset network settings to reset all settings passing by multiple soft and hard reboot but nothing changed.


I just do not want to restore my iPhone because it would last several hours because of my 8GB, 32 thousands photos 700 videos and around 350 apps - which holds around 30GB of data.


Thanks for your help

Jun 6, 2017 4:23 PM in response to TheBRADLeyB

I have looked for a while now on what to do but I have finally figured out the problem sometimes after updates or major resets mine does the same thing but what you have to do is you have to go to the cellular data page in your setting the click on "manage version account" then it will ask you to add your device to your cellular plan then you are all set

Aug 29, 2017 7:04 AM in response to TheBRADLeyB

I know this thread was posted a while back but I may have a solution that could work for now.

A couple days ago I went to visit a friend and he showed me how to get ios 11 beta from beta.Apple.com and I thought it would be cool so I said alright.

The next day, (still didn't update) my family Almost reached the limit in our plan because we are on a family plan so I started turning cellular data off for apps but after I did that the update was installed so I updated with cellular off.

I have honestly tried everything there is to it did not miss anything and nothing worked.

But yesterday I was tossing around with siri and used 8 ball pool as an example and I did this

1. Go to siri

2. Ask siri : Siri, turn cellular data on for 8 ball pool

3. A switch appears and I turned it off then on

4. Then if you have the app on close it then reopen it

4b. If you don't have the app open you can just open it

5.enjoy what you got cellular data for


NOTE: I am not sure if this does work for all ios but it is worth a shot because I did this on ios 11 but I don't know how all the software has changed so if you've tried everything you might as well go ahead and try this

If you have any questions or comments please send me a message via.*****@gmail.com or reply to this comment

Thank you


<Email Edited by Host>

Aug 28, 2014 1:47 PM in response to ChrisJ4203

Well when I open an app that cellular data is turned off for it will alert me with a message and two options "settings" (which takes me to the cellular data page in settings) and "ok" which let's me just continue in the app. Pressing any other buttons won't do anything until I address the message. I just checked the settings page via the pop up message to see if it would add that app and it did not.

Aug 29, 2014 10:52 AM in response to TheBRADLeyB

so now I've done everything from resetting settings, resetting network settings, turning wifi off, turning phone in and off, messing with cellular data and background app refresh as well as notifications.

trying to use an app that has no cellular data while wifi is

off does not force the app to show up under Settings > Cellular Data.

it appears as though a lot of people are having this problem and sometimes the above mentioned things work and sometimes they don't. It looks like having Cellular Data turned off for

certain apps during an iO

God **** it now I have to write things in the Notes app and copy/paste them here because it's randomly not inputting my text and when I start typing it says "GGo" instead of Go, double typing the first letter. Why the **** doesn't Apple have a mobile app/setup of this?



Anyway it looks like if you have Cellular Data turned off for an app and do an iOS update it causes this bug. Sometimes the things above work, sometimes not. This is insanely frustrating.

Aug 29, 2014 11:54 AM in response to TheBRADLeyB

If you are now experiencing typing issues, then you have a problem with the iOS or your backup. The last two steps of user troubleshooting are restore from backup and restore as new. If you restore from backup and it continues the problem, then restore as new. If it works then, you can try loading the backup. But if that does reload the problem, then you will need to restore the device as new again and delete that backup. After the restore, you can sync back all of your content, just make sure you have synced everything before you restore.

Unable to turn cellular data on for apps

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.