App store not responding when trying to upgrade to Mavericks

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Level 1

4 points

App store not responding when trying to upgrade to Mavericks

Hi all,

I have a Macbook pro (2.7 Ghz intel Core i7, 4 GB) with snow leopard (10.6.8) which I wanted to upgrade (finally) to Mavericks.

Sadly every time I press in the App store "free upgrade", the spinning wheel pops up and after a few seconds, when I select the application list I see that App store is no longer responding and I have to Force Quit the application.

Anyone an idea how I can resolve this problem? Let me know if you require any additional information.

Thank you for your help

Tom

Posted on Aug 28, 2014 12:27 PM

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Answer 1

leroydouglas

Level 10

200,100 points

Aug 28, 2014 12:42 PM in response to tlenaert

http://store.apple.com/us/help/contact#customer_service

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Answer 2

Kappy

Level 10

362,017 points

Aug 28, 2014 12:46 PM in response to tlenaert

I'm not sure I quite understand what you are doing, so:

Open App Store and sign in with your Apple ID. Click on the Updates icon in the toolbar. After a while of a spinning gear a listing of any available updates should appear. Mavericks should be one of them. To the right you should see an Update button. Click that button to start the download.

If you continue to have a problem with App Store then see: Troubleshooting the Mac App Store and Mac App Store may become unresponsive when installing apps for possible solutions. Or under Quick Links click on the Support link to get help.

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