Vrizey
Level 1 (0 points)

Q: IPhone 5c wont turn on!!

I was using my iPhone 5c by the pool. I didnt drop it in but i was using it with wet fingers so i dont know if that could do any harm. I used the phone that night perfectly fine, no problems. The next morning I was playing a game on the phone and then the screen starting changing colors. having lines go through it, it just looked really wierd. After that the screen turned to like a really dark, navy blue color. since i couldnt do anything on the phone i held down the power and home button to turn it off. Now it wont turn on. How can i fix this??

iPhone 5c, iOS 7.1.2

Posted on Aug 28, 2014 1:38 PM

Close
Vrizey

Q: IPhone 5c wont turn on!!

  • All replies
  • Helpful answers

  • by matt00,

    matt00 Aug 30, 2014 7:44 AM in response to Vrizey
    Level 5 (4,015 points)
    Aug 30, 2014 7:44 AM in response to Vrizey

    Hey Vrizey,

     

     

    Thanks for the question. To isolate if there is a hardware issue with your iPhone 5c, let’s try the following:

     

    Will not turn on, will not turn on unless connected to power, or unexpected power off

     

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.

     

    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion.

    Learn about LCIs and corrosion.

     

    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.

     

    4. After at least 30 minutes, if:

                   - The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen. Then unplug the phone from power. If it immediately turns off, seek service.

                   - The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.

                   - Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.

     

    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.

                   - If the display turns on, go to step 4.

                   - If the display remains black, go to next step.

     

    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.

     

    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

     

     

    [...]

     

    My issue is still not resolved. What do I do next?

    Contact Apple Support.

     

     

    For additional information, see this article:

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802

     

     

    Thanks,

     

    Matt M.