deleu
Level 1 (0 points)

Q: Do I have a virus?

Every website is bombarded with ads and I've tried re-installing chrome, erasing my history and there are still ads and popups on every website I go on. I don't know what else to do but wipe my entire computer to factory settings.

MacBook Pro (Retina, 13-inch, Late 2013), iOS 7.1.2

Posted on Aug 28, 2014 5:44 PM

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deleu

Q: Do I have a virus?

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  • Helpful answers

  • by John Galt,

    John Galt John Galt Aug 28, 2014 6:08 PM in response to deleu
    Level 9 (50,431 points)
    Mac OS X
    Aug 28, 2014 6:08 PM in response to deleu

    Does the same behavior occur when using Safari?

     

    Post a screenshot of what you're describing:

     

     

    Screenshots (Mac):

     

    To take a screenshot hold ⌘ Shift 4 to create a selection crosshair. Click and hold while you drag the crosshair over the area you wish to capture and then release the mouse or trackpad. You will hear a "camera shutter" sound. This will deposit a screenshot named "Screen Shot...." followed by a date and time on your Desktop.

     

     

    When you post your response, click the "camera" icon above the text field:


    ccc1d9a6bbfa2bcd11f062bbf381272e.png

     

    This will display a dialog box which enables you to choose the screenshot file (remember it's on your Desktop) and click the Insert Image button.

     

    ⌘ Shift 4 and then pressing the space bar captures the frontmost window.

     

    ⌘ Shift 3 captures the entire screen.

     

    Don't capture or upload any information you consider personal. To edit an existing screenshot, read How to edit a screenshot.

     

    Drag the screenshot to the Trash after you post your reply.



  • by dominic23,

    dominic23 dominic23 Aug 30, 2014 3:50 AM in response to deleu
    Level 8 (42,122 points)
    Mac OS X
    Aug 30, 2014 3:50 AM in response to deleu

    Identify and remove adware

     

    http://www.thesafemac.com/arg/

     

     

    or

     

    use Adware Removal Tool.

     

    http://www.thesafemac.com/art/