randyfromokotoks

Q: IPad stuck - getting the "waiting for IPad" restore in never never land

Pretty strange stuff, had the IPad for three years, no problems, last week it started shutting it self off, full power off that is and would only restart by holding both power buttons for about three minutes. (yes the battery appears good) (yes the software said it was up to date)Now it won't restart at all. Plugged into ITunes, it has sat connected for two days now, apple and progress bar present and ITunes saying its waiting for the iPad. Oooookayyyy, so will leave it connected for a couple of weeks and see if anything happens ??? I guess ?? There are lots of hints to try different things but the iPad will no longer turn on unless its connected to my mac and iTunes.... any body have any ideas ???  went to two apple recommended repair stores in calgary alberta canada, two stores told me they had nothing to do with the produces from apple, soooo why are they listed as repair depo's ? Travels to these fake sites has cost me hours of driving for nothing, looking through these web pages again reaps nothing, there are no local repair depos in my area and none can or will touch the iPad.

 

almost makes a person feel like they have been scammed ... or is it just me being toooooo sensitive. Words of advice anyone ? Or should I just go buy the competitors product .....

iPad 2, iOS 7.1.2, broken

Posted on Aug 28, 2014 11:00 PM

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Q: IPad stuck - getting the "waiting for IPad" restore in never never land

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  • Helpful answers

  • by Demo,

    Demo Demo Aug 29, 2014 3:23 AM in response to randyfromokotoks
    Level 10 (95,532 points)
    iPad
    Aug 29, 2014 3:23 AM in response to randyfromokotoks

    Rather than letting the iPad just sit there connected to the Mac, I would eject the iPad, quit iTunes, restart the Mac and then try again. I would also suggest restarting the iPad, but it sounds like that's a nightmare to do, but I would try starting all over again. I would even try different cables, another USB port or another computer.

  • by randyfromokotoks,

    randyfromokotoks randyfromokotoks Aug 29, 2014 7:47 AM in response to Demo
    Level 1 (0 points)
    Aug 29, 2014 7:47 AM in response to Demo

    Hi

    Nope done this all several times, different cables, un plugged 20 or 30 times, rebooted the mac its plugged into at least 10 times, result is the same, iPad displays the apple with the bar under it and stays that way, this is now day 4 sitting like that, no errors, no warnings. Even when it did restart in the past there were no errors, software was up to date, no issues with anything I could find. I think its sad that resolution to an issue is so difficult to find and where are the service people for this product ?

     

    After trying everything 10, 20 , 30 times, over the past several weeks I have lost a lot of faith in this product.

     

    Thanks

  • by Demo,

    Demo Demo Aug 29, 2014 8:24 AM in response to randyfromokotoks
    Level 10 (95,532 points)
    iPad
    Aug 29, 2014 8:24 AM in response to randyfromokotoks

    I understand your disappointment, but even Apple products have problems and can go bad. It happens with other manufacturer's products every day in the real world. That doesn't help your situation and I realize that, I'm just making a point, that's all. If you are saying that feel that you've been scammed by Apple, that's way over the top, IMHO.

     

    The only thing that I can recommend now, and you won't like it, is to contact Apple directly and send the device in for repair, or at the very least, get their take on it.

  • by randyfromokotoks,

    randyfromokotoks randyfromokotoks Aug 29, 2014 9:25 AM in response to randyfromokotoks
    Level 1 (0 points)
    Aug 29, 2014 9:25 AM in response to randyfromokotoks

    Hey I appreciate your help, i am over 50 years old and have used mico soft products since invented, thought i would try a mac and iPads this time around. I have never experienced a product over the last 30 years that was so hard to get fixed, I think thats the issue here.

     

    No harm no foul, but people should know what they are in for when buying this product, if I had known this i wouldn't have spent 4ooo dollars buying this product. Simply said, I am older, expect service, not issues on top of issues.

     

    Appreciate you being a sounding board here. I have made an appointment to talk to someone at a Apple store now, Maybe I am just a grumpy old guy !!

  • by Demo,

    Demo Demo Aug 29, 2014 9:38 AM in response to randyfromokotoks
    Level 10 (95,532 points)
    iPad
    Aug 29, 2014 9:38 AM in response to randyfromokotoks

    Believe me when I tell you that I do understand the frustration. I have had my fair share of products that went bad and for one reason or another turned into "the worst decision that I ever made" kinds of things. I wish that there was something more that I could offer. Maybe somebody else has another idea and they will chime in with some sage advice. I don't know what else to suggest.

     

    And oh, BTW, you are a good bit younger than I am and there are a number of users that participate here in the ASC that are a good bit older than me. With age, comes wisdom - and crankiness! Or so I have been told.

     

    Good luck with Apple. I hope it all works out for you!

  • by Texas Mac Man,

    Texas Mac Man Texas Mac Man Aug 29, 2014 10:07 AM in response to randyfromokotoks
    Level 8 (46,611 points)
    Aug 29, 2014 10:07 AM in response to randyfromokotoks

    iPad: Unable to update or restore

    http://support.apple.com/kb/ht4097

     

    iTunes: Specific update-and-restore error messages and advanced troubleshooting

    http://support.apple.com/kb/TS3694

     

    If you can’t update or restore your iOS device

    http://support.apple.com/kb/ht1808

     

    iPad Stuck in Recovery Mode after Update

    http://www.transfer-iphone-recovery.com/ipad-stuck-in-recovery-mode-after-update .html

     

    iOS: Apple logo with progress bar after updating or restoring from backup

    http://support.apple.com/kb/TS3681

     

     Cheers, Tom

  • by doug_of_toronto,

    doug_of_toronto doug_of_toronto Sep 16, 2015 2:27 PM in response to randyfromokotoks
    Level 1 (0 points)
    Sep 16, 2015 2:27 PM in response to randyfromokotoks

    FYI... I am getting that same message and symptoms as my iPad attempts to update to iOS 9.  As well, I am of the same age and experience with computers.  I have serious doubts about how well Apple has been keeping up with their QA.

     

    At this point, my most recent phone purchase was an Android.  I no longer trust Apple products to 'just work.'  They no longer do, and I am kind of sad about that fact.

     

    I might or might not buy and iPad Pro.  I was very seriously interested, but not so much after the iOS 9 update failure.  This kind of QA failure has become too too familiar over the last year.

     

    They keep adding features, yes, but don't really seem to make sure they work.

     

    Please Apple, whoever is out there, I beg you: fix bugs first, *then* add features.  And then don't skimp on the QA.  Seems like you are only spending time on the add features step, much to the loss of your product quality.

     

    Doug

  • by DarkHuntress,

    DarkHuntress DarkHuntress Sep 16, 2015 2:42 PM in response to randyfromokotoks
    Level 1 (14 points)
    iPad
    Sep 16, 2015 2:42 PM in response to randyfromokotoks

    I Saw the list of everything you tried...but have you called Apple?

  • by doug_of_toronto,

    doug_of_toronto doug_of_toronto Sep 17, 2015 8:26 AM in response to DarkHuntress
    Level 1 (0 points)
    Sep 17, 2015 8:26 AM in response to DarkHuntress

    I can not speak for Randy.  I have called Apple.  I have been to the Apple store briefly.  Basically the only option seems to be a full wipe (factory reset).

     

    I have been trying to do that, but it hangs as well.  iPad=brick at this point.  I may try leaving it all on overnight next.

     

    Am using an iPad 2 on a windows 10 system.  My guess is the jokers at Apple never tested this *not* uncommon configuration.

     

    PS.  Windows 10 update went off like a charm.  On a couple of systems.  That were entirely ancient and I had no reasonable expectation it would work without a hitch.  But it did A-OK, first shot and it was up and running,

     

    Apple is slipping.

     

    I am also totally pleased with my new Android phone (ASUS Zenfone 2), and have found it to be reliable.  And it's getting regular OTW updates without a hitch.  Technology I can count on.

     

    The Apple iPad product, on the other hand, has cost me more than its purchase price in lost time and lost billing.  I can not see buying a new one at any price given the current high time and frustration cost of ownership.

     

    Doug

  • by ascanio,

    ascanio ascanio Jan 14, 2016 9:56 AM in response to randyfromokotoks
    Level 1 (13 points)
    Mac OS X
    Jan 14, 2016 9:56 AM in response to randyfromokotoks

    Use this. It worked even with iOS 9.2 on an iPad 3.

     

    @

     

     

    https://www.youtube.com/watch?v=QANy0X_EoD4