alanfromskelmersdale
Level 1 (0 points)

Q: Contacts won't go to mac from iCloud

I Have my iCloud account I backed up my iphone to the cloud, I open my account on my ipad and all my contacts are there but when I do the same on my iMac the contact list is 2 years old and won't update, when I go into system- iCloud, it says I still have 4.99 gig free on my Icloud when this isn't the case, why won't my mac update the iCloud back up?

iMac, iOS 7.1.2

Posted on Aug 29, 2014 6:37 AM

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alanfromskelmersdale

Q: Contacts won't go to mac from iCloud

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  • by sterling r,

    sterling r sterling r Aug 31, 2014 12:27 PM in response to alanfromskelmersdale
    Community Specialists
    Aug 31, 2014 12:27 PM in response to alanfromskelmersdale

    Howdy Alan,

     

    It sounds like you are unable to sync or update your contacts from your Mac to iCloud. You should use the troubleshooting in the following article named:

     

    Get help using iCloud Contacts

    http://support.apple.com/kb/TS3998

     

    This section about the Mac OS Lion or later:

    OS X Lion or later

    You can use these steps with Contacts on OS X Mountain Lion or later or Address Book on OS X Lion. After each step, check to see if the issue still exists.

    Make sure iCloud Contacts is on

    Choose Apple () > System Preferences, click iCloud, and select Contacts.

    Check your account details

    Choose Apple () > System Preferences, and click iCloud. Make sure that you're signed in to the same iCloud account that you're using on your other supported devices.

    Refresh Contacts or Address Book

    If recent changes don't appear in Contacts or Address Book, try to refresh by quitting and reopening the app.

    Check your settings

    Make sure that the contacts are syncing through iCloud and not through a third-party, such as Google or Yahoo. iCloud won't sync contacts that are associated with a different service.

    1. Open Contacts (or Address Book on OS X Lion).
    2. Click All [iCloud Account Name] in the left sidebar.
    3. Search for the contact that wasn't syncing properly.
    4. If the contact isn't visible, then the contact exists in a third-party account, not iCloud.
    5. You can import the contact from a third-party account into iCloud.

    If recent changes to contacts on OS X don't appear on your other devices and you're syncing contacts with multiple accounts on your device (iCloud, Gmail, Yahoo), make sure that iCloud is your default account for Contacts:

    1. Open Contacts (or Address Book on OS X Lion).
    2. Choose Contacts > Preferences (or Address Book > Preferences on OS X Lion).
    3. On the General tab, make sure that your iCloud account is the default.

    After setting up iCloud Contacts, you might need to quit and reopen Contacts or Address Book on your Mac. Then make sure that you set up your account correctly in Contacts or Address Book:

    1. Open Contacts (or Address Book on OS X Lion).
    2. Choose Contacts > Preferences (or Address Book > Preferences on OS X Lion).
    3. Click Accounts.
    4. Make sure that your iCloud account has the correct name in the Apple ID field.

    Turn iCloud Contacts off and back on

    1. Quit Contacts (or Address Book on OS X Lion).
    2. Choose Apple () > System Preferences and click iCloud.
    3. Deselect Contacts.
    4. Click Keep Contacts.
    5. Close System Preferences and wait about a minute.
    6. Open System Preferences and choose iCloud.
    7. Select Contacts.
    8. Open Contacts (or Address Book).

    Restart your computer

    Restart your computer and check the issue.

     

    Thank you for using Apple Support Communities.

    All the very best,

    Sterling

  • by shinsundo,

    shinsundo shinsundo Mar 1, 2016 11:25 AM in response to sterling r
    Level 1 (9 points)
    iPhone
    Mar 1, 2016 11:25 AM in response to sterling r

    This is a ridiculous way to "refresh" contacts...how has Apple not added Command+R for Contacts as it has for Calendar?

     

    Turn iCloud Contacts off and back on

    1. Quit Contacts (or Address Book on OS X Lion).
    2. Choose Apple () > System Preferences and click iCloud.
    3. Deselect Contacts.
    4. Click Keep Contacts.
    5. Close System Preferences and wait about a minute.
    6. Open System Preferences and choose iCloud.
    7. Select Contacts.
    8. Open Contacts (or Address Book).

  • by Eric Root,

    Eric Root Eric Root Mar 2, 2016 5:15 PM in response to shinsundo
    Level 9 (69,881 points)
    iTunes
    Mar 2, 2016 5:15 PM in response to shinsundo

    Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.

     

    Feedback

  • by Csound1,

    Csound1 Csound1 Mar 2, 2016 5:17 PM in response to shinsundo
    Level 9 (50,228 points)
    Desktops
    Mar 2, 2016 5:17 PM in response to shinsundo

    Turn iCloud Contacts off and back on

     

    Doesn't seem too difficult.