11 Replies Latest reply: Jan 2, 2007 3:16 PM by Pendra Mwnagl
Brett Shepherd 1971 Level 1 Level 1 (0 points)
I've managed to get a cd stuck in my drive. I've tried all the options suggested on the Mac support page to no avail - anyone got any suggestions?

iMac 2 GHz PowerPC G5, Mac OS X (10.4.7)
  • Baby Boomer (USofA) Level 9 Level 9 (56,040 points)
    To Apple Discussions!

    Have you tried this one?
    http://docs.info.apple.com/article.html?artnum=106752 Macintosh: How to Eject a Disc When Other Options Do Not Work

    If so, then I'm sorry to say you will have no alternative but to take your computer to your local AASP to have the CD properly removed w/o causing further damage.
  • mhunter Level 6 Level 6 (9,190 points)
    Hello,

    I have posted the following in the MacBook Pro section, and I've received some replies from users that it worked for them:

    Is the disk still readable by the computer, if not, then it sounds like the disk is probably stuck against the bezel of your computer (like it missed the slot that it's supposed to slide out of).

    If you are not into taking risks, then get it serviced now. Removing a stuck disk should be covered under warranty (as well as checking the alignment of the drive).

    Otherwise, if you are adventurous, then keep reading.

    If the disk does not eject when you start up holding down the mouse button during startup, then it may be physically stuck.

    One example could be if the drive and the slot in the computer's case are slightly out of alignment.

    In that situation, the drive would have partially ejected the CD, and therefore it would no-longer be readable. So, the computer will not acknowledge that there is still a disk in the drive.

    But, if the disk is jammed against the edge of the case, then it may not be able to eject fully.

    There are methods to try and un-stick a CD that is stuck because of an alignment problem. But, neither is really 100% safe to try.

    1) You could try and slide something extremely thin between the CD and the drive's slit on the case to help guide it out. But, you risk damaging something if you don't do it just right. You could also make it worse.

    2) You could take a credit-card or another CD and try to re-seat the disk fully in the drive. The idea here is that if it is partially ejected, then this might help to fully seat the CD back into the regular location that it sits in when being read. This might enable the computer to read the CD again, and possibly eject it once it acknowledges that the CD is present. But, again this method could potentially cause further damage.

    3) Some people have reported that setting a Mac Mini upside down (on it's head) permitted the CD to eject properly (probably by changing the pull of gravity and allowing the CD to miss the bezel.


    My concern with the second option, is that you might miss the CD and push on something else. Likewise, if you exert too much pressure, you could force the disk into something further inside the drive. And, another concern is that if the drive does grab the CD and try to spin it before you release pressure, then you could cause another problem. So, if you try that option, be sure to use light pressure.


    Basically, these are only thrown out there for the truly adventurous. If that isn't you, then don't do anything outside of software controls and keyboard / mouse controls to eject the disk.

    The risk of trying one of the physical methods is that you might void a warranty that would otherwise have replaced the drive for you.

    Anyway, I hope my thoughts and ideas are helpful. Let me know if anything works for you.


    Let us know if you have other questions.


    P.S., if you'd like, go ahead and click the "Helpful" or "Solved" buttons on any of the posts / replies above if you feel they were helpful or adequately answered your question.
  • Brett Shepherd 1971 Level 1 Level 1 (0 points)
    Thanks for your help - I had tried that so will be looking for my nearest service agent today!
  • creoledude Level 1 Level 1 (0 points)
    I tried absolutely everything: holding the mouse button and restart, F12, Firmware eject, putting the computer on its face on its side.

    I put it upside down on its head and pressed the eject key and it came right out!

    Thank you very much!
  • mhunter Level 6 Level 6 (9,190 points)
    Hello,

    I put it upside down on its head and pressed the
    eject key and it came right out!


    Sometimes it's the last thing you would think of


    Thank you very much!


    You're welcome. Glad it helped
  • chuckwagon Level 1 Level 1 (0 points)
    sometimes when a cd or dvd get's stuck. meaning tring to eject out, and no luck from time to time. this works for me every time. when you hit the eject, and the cd/dvd does not come out... do this , take your hand, and with your thumb on the front of case ,and your fingers on the back of the case. just squeese alittle when you eject again... this works for me ,every time ! when the cd/dvd won't eject.
  • mhunter Level 6 Level 6 (9,190 points)
    Hello Chuckwagon,

    Thank you for the additional suggestion.
  • Dahiana Level 1 Level 1 (0 points)
    I am having problems with my cd being stuck in a imac and I have done everything that I can think of and nothing is helping.
  • John Sutherland Level 2 Level 2 (245 points)
    http://discussions.apple.com/message.jspa?messageID=2994426#2994426

    Try some of these suggestions too. Maybe some duplicates, but hammering the eject key as fast as you can following a restart worked for me.
  • Dahiana Level 1 Level 1 (0 points)
    Thank You sooo Much I fixed it.
  • Pendra Mwnagl Level 1 Level 1 (0 points)
    Thanks! This worked first time.