app store asking for old password and Apple ID

Why deso the app store and the cloud keep asking for my old apple ID password associated with an email address that no longer exists. Have already changed Apple ID and password, but keeps asking for old one. Can't update or access the cloud!

iPad, iOS 7.1

Posted on Aug 29, 2014 8:17 AM

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13 replies

Nov 21, 2017 8:22 AM in response to efromflorida

I had the issue that I have had 2 different ID's that became recently merged into one of my ID's.

Despite of this, for updating a few applications the password for the old ID was asked for without that I could change the ID to the new one.

I finally deleted one by one all the applications connected with the old ID from my iMac, searched then one by one in the Apple Store for the deleted applications and gave one by one the install command.

Like a miracle all these applications that had been listed for an update in the App Store and that I could not update as they were connected with an old ID, suddenly started to update.

Sep 27, 2014 7:15 AM in response to Phil0124

if you created a completely new Apple ID instead of updating your existing one's associated email address, then all your Apps are tied to the old account and will forever require that account to update. Which is why the store requests it.


There is no way to transfer purchase between accounts, so you will need to continue to use the old one

...actually that is not quite true. I had a similar problem with a disused applied connected to a no longer accessible email address.

The fix seemed to be to delete the apps and repurchase but one app has A LOT of data in it that I wanted to keep.

So I given that the old id was in a family chard set up , and so is the new one, I tried purchasing a fresh up to date version of the app with my new id on the desktop. It did that fine. When I checked in iTunes, however, there was only the new version of the app not the old one. When I synched the iPhone with the old version of the app and all of the data, then it updated the app, and left the data intact.


This is because the app update does not overwrite the data, just updates the app.


So assuming your old and new ids are in a family share setup with your desktop and your mobile device then you don't need to delete the old apps, just repurchase them and they will be updated - with data intact.

Aug 29, 2014 8:55 AM in response to efromflorida

efromflorida wrote:


Thank you, did all of the above. Updated the existing account. Tried to log in using the old password and it says it is invalid. Tried resetting the password, but cannot get email verification since the email is lost. The answers for the security questions do not match anything i have ever used, therefore it will not let me access the account. Apple support tried to help, they merged the accounts and said wait 24 hours and it should work. NOT!


It really would have been helpful from the start if you would have explained all of this. You will have to follow up with Apple support now since they are already involved. Nobody here is going to be able to help.

Dec 13, 2017 5:33 AM in response to efromflorida

Hi there,infact i am also having the same issue and really fed up due to this problem.i am having 6+ ios latest,it was not asking the password of old id but after getting update to latest version it is asking old id,s password for few apps.i didnt find any solution and my current id is signed in every where in my fone despite of its asking old ids password please help me if u can as this is the fourm to get resolved the issues but i am facing delays.This is my personal id please send me solution"" *******
<Email Edited by Host>

Aug 29, 2014 8:24 AM in response to efromflorida

Whether an email account exists or not is not relevant to an Apple ID's ability to function.


If your updated the Apple ID to have a new email address, then on your iPad you need to go to Settings->iTunes & App Stores and sign out of the account and sign in again. Same for Settings->iCloud and any other services that use that Apple ID.


If you created a completely new Apple ID instead of updating your existing one's associated email address, then all your Apps are tied to the old account and will forever require that account to update. Which is why the store requests it.


There is no way to transfer purchase between accounts, so you will need to continue to use the old one


This is why you should always update an existing account if the email address no longer functions, instead of creating a completely new one.

Aug 29, 2014 8:34 AM in response to Phil0124

Thank you, did all of the above. Updated the existing account. Tried to log in using the old password and it says it is invalid. Tried resetting the password, but cannot get email verification since the email is lost. The answers for the security questions do not match anything i have ever used, therefore it will not let me access the account. Apple support tried to help, they merged the accounts and said wait 24 hours and it should work. NOT!

Aug 29, 2014 10:46 AM in response to efromflorida

If you updated the email address for the Apple ID, then what did they merge? There would still be only one Apple ID, so nothing to merge.


If you created a new account, and they merged that with the old one that had the old email address associated, then that ID would require the old password, unless Apple Support deleted that account.


At this point you need work with Apple Support to get this functional again. Because its unclear what exactly happened with the Apple ID's and how many there are currently.


Basically, the process should have been:


1. Sign out of all services using the old Apple Id email address on the iPad

2. update the email address for the Apple ID at http://appleid.apple.com

3. Sign in again to all services using the new email address, but the same password unless it was changed.

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app store asking for old password and Apple ID

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