Will Apple replace my iPhone 5C because of a software glitch?

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Will Apple replace my iPhone 5C because of a software glitch?

Will Apple replace my iphone 5c that has a software glitch as well as a hardware glitch?

The first time I dropped my phone and it wouldn't turn on so my carrier, Sprint, gave me a replacement iPhone 5C. The second time, I had the cracked screen and got it replaced at Metro PCS. My sprint repair center was out of screens at the time and directed me to Metro. Now today I dropped my phone off my bed and now its something wrong with the display. Whenever I'm on the camera, there is a shadow effect on the screen, that makes the photos look dark. I can also see the apps through the keyboard, they are slightly visible in inverted colors. When I turn off and on the phone, while it is loading the homescreen is slightly visible as well.

Here's the thing, before all of this, my phone has being having a problem with keeping the right time. Whenever I turn my phone off its like the time stops going or it goes back. Along with the date. I've tried everything I've seen that have been told to people who experienced the same issue. This has been happening ever since I received the replacement iPhone from sprint.

Now I've heard that Apple will replace your phone if it has a software glitch at little to no cost, from people who went through the same thing with the time issue. But since my phone is pretty messed up now, will it ruin my chance at getting Apple to replace my phone because of the software glitch? Thanks. I Have a warranty and applecare. Not applecare plus.

Posted on Aug 29, 2014 2:22 PM

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Answer 1

Kappy

Level 10

361,741 points

Aug 29, 2014 2:26 PM in response to dgirlshawty

Once you dropped your phone the warranty went void, so they will not replace the phone for a hardware problem. As for software you can reinstall the software.

If your iPod Touch, iPhone, or iPad is Broken

Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.

ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.

You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:

Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.

To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.

You will find respective repair costs in the appropriate link:

iPod Service Support and Costs

iPhone Service Support and Costs

iPad Service Support and Costs

There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:

1. iResq or Google for others.

2. Buy and replace screen yourself: iFixit

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Answer 2

FelipeV

Level 6

10,636 points

Aug 29, 2014 2:54 PM in response to dgirlshawty

dgirlshawty wrote:

Will Apple replace my iphone 5c that has a software glitch as well as a hardware glitch?

What hardware glitch? You caused the hardware glitch by dropping the phone. You have voided the warranty. Opt for the out of warranty replacement at an Apple Store.

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Answer 3

dgirlshawty Author

Level 1

0 points

Sep 3, 2014 3:52 PM in response to Kappy

THanks but i received a replacement

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Answer 4

dgirlshawty Author

Level 1

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Sep 3, 2014 3:53 PM in response to FelipeV

THanks but i'm receiving a replacement.

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Answer 5

May 4, 2015 7:13 PM in response to dgirlshawty

BY Apple? I have the same problem. was it a brand new phoke or refurbished

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Answer 6

Shaa5v1n

Level 1

0 points

Oct 20, 2015 4:26 AM in response to dgirlshawty

Yes if your warranty is still validated and not expired, but if they have a spare part for your phone problem that could fix it then that would fix the problem. Even my phone I dropped it and stopped working and they said if we have the spare part then we will fix it and if they dont have one they will replace your 5c

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Answer 7

Jan 4, 2016 1:56 PM in response to dgirlshawty

Does Apple allow you to upgrade ? Like I have an iPhone 6 that I got a week ago and it has software glitches. If they agree to replace it, could I get a 6 plus or 6s. Or I have to stay with the 6?

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Answer 8

FelipeV

Level 6

10,636 points

Jan 4, 2016 3:46 PM in response to catykrausexoxo

catykrausexoxo wrote:

Does Apple allow you to upgrade ? Like I have an iPhone 6 that I got a week ago and it has software glitches. If they agree to replace it, could I get a 6 plus or 6s. Or I have to stay with the 6?

No. If your phone is indeed defective you will get exactly the same model as a replacement. In other words: an iPhone 6

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Answer 9

modular747

Level 6

19,656 points

Jan 4, 2016 3:53 PM in response to catykrausexoxo

catykrausexoxo wrote:

Does Apple allow you to upgrade ? Like I have an iPhone 6 that I got a week ago and it has software glitches. If they agree to replace it, could I get a 6 plus or 6s. Or I have to stay with the 6?

If you purchased the phone less that 14 days ago, you can return it for full refund and use the proceeds towards purchasing the model you want.

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