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I have just bought a secondhand ipod and I am unable to connect to Itunes

I have bought a secondhand ipod and I am unable to connect to Itunes Store, it is recognised but unable to connect to store and internet

iPod touch

Posted on Aug 29, 2014 5:28 PM

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10 replies

Aug 30, 2014 3:12 AM in response to adrienneb1

iOS: Device not recognized in iTunes for Mac OS X

Or

See

iOS: Device not recognized in iTunes for Windows

- I would start with

Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

or

Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components

- Then do the other actions of:

iOS: Device not recognized in iTunes for Windows

paying special attention to item #5

- New cable and different USB port

- Run this and see if the results help with determine the cause

iTunes for Windows: Device Sync Tests

Also see:

iPod not recognised by windows iTunes

Troubleshooting issues with iTunes for Windows updates

- Try on another computer to help determine if computer or iPod problem

For internet problems:

Can't connect to the iTunes Store

Does the iOS device connect to other networks? If yes that tend to indicate a problem with your network.

Does the iOS device see the network?

Any error messages?

Do other devices now connect?

Did the iOS device connect before?

Try the following to rule out a software problem:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Power off and then back on your router

.- Reset network settings: Settings>General>Reset>Reset Network Settings

- iOS: Troubleshooting Wi-Fi networks and connections

- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network

- iOS: Recommended settings for Wi-Fi routers and access points

- Restore from backup. See:

iOS: How to back up

- Restore to factory settings/new iOS device.

If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar

Aug 30, 2014 3:39 AM in response to adrienneb1

Sounds like the Activation Lock

iCloud: Find My iPhone Activation Lock in iOS 7

If so then you will either have to enter the Apple ID and password of the previous owner of have them remove the iPod from their account

Find My iPhone Activation Lock: Removing a device from a previous owner’s account


Otherwise return it for a refund. If yo can't do that then turn it into the police since it is of no use to you and it is likely stolen or lost.

Aug 30, 2014 4:08 AM in response to adrienneb1

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.

iOS: Forgot passcode or device disabled

If recovery mode does not work try DFU mode.

How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

For how to restore:

iTunes: Restoring iOS software

To restore from backup see:

iOS: Back up and restore your iOS device with iCloud or iTunes

If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.

You can redownload most iTunes purchases by:

Downloading past purchases from the App Store, iBookstore, and iTunes Store


If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

Aug 30, 2014 5:02 AM in response to adrienneb1

What do you mean by hard code?


Maybe this:

Update Server

Try:

- Powering off and then back on your router.

- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

- Change the DNS to either Google's or Open DNS servers

Public DNS — Google Developers

OpenDNS IP Addresses

- For one user uninstalling/reinstalling iTunes resolved the problem

- Try on another computer/network

- Wait if it is an Apple problem



Is this a 5G iPod?

You are not being clear as to what you are trying tod and what exactly happens when you try.

I have just bought a secondhand ipod and I am unable to connect to Itunes

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