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Fatboy896
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Q: How do I update my apple ID for find my iphone when it is linked to an old deleted email address that is not recoverable

I recently changed my apple ID after I deleted my old email address which is no longer recoverable. I cannot get the find my iphone app to work. When I log in to try and change my apple id to the current one, or delete the account, it asks me for my password to the old email (apple id). I have no idea how to change this to be current. The password for my old apple id will not work and I am going in circles. When I log into the app and use my current apple id it does not locate any of my devices. They all say they are offline but are not. Any suggestions or help on how to unlink my old apple id to this app??

iPhone 5

Posted on Aug 30, 2014 8:52 AM

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Fatboy896

Q: How do I update my apple ID for find my iphone when it is linked to an old deleted email address that is not recoverable

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  • Helpful answers

  • by Allen A,

    Allen A Allen A Sep 1, 2014 12:52 PM in response to Fatboy896
    Community Specialists
    Sep 1, 2014 12:52 PM in response to Fatboy896

    Hello Fatboy896,

     

     

     

    You may need to temporarily change your Apple ID back, sign out of iCloud on your device, then revert the change to your Apple ID.

    1. Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
    2. Go to Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
      • Scroll down and tap Delete Account, then tap Delete to confirm.
      • Tap “Keep on My [Device]” or “Delete from My [Device].” In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
      • Enter the password for your previous Apple ID.
    3. Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
    4. Return to Settings > iCloud and sign in with your new Apple ID.

    iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud

    http://support.apple.com/kb/TS5223

     

     

     

    Cheers,

    Allen

  • by ndargy09,

    ndargy09 ndargy09 Dec 28, 2014 3:23 PM in response to Allen A
    Level 1 (0 points)
    Dec 28, 2014 3:23 PM in response to Allen A

    i cannot connect to my previous email my apple id account is linked to and my phone will not activate with out it, i cannot recover my email account or log into my apple id.

  • by gail from maine,

    gail from maine gail from maine Dec 28, 2014 3:26 PM in response to ndargy09
    Level 7 (27,072 points)
    iCloud
    Dec 28, 2014 3:26 PM in response to ndargy09

    Follow the instructions provided. Sign on the Manage your Apple ID and change your current Apple ID email address back to the old address - do not verify it. Then activate your device using your current Apple ID password. Then change it back to the new email address under Manage your Apple ID and verify it.

     

    Cheers,

     

    GB

  • by ndargy09,

    ndargy09 ndargy09 Dec 28, 2014 5:23 PM in response to gail from maine
    Level 1 (0 points)
    Dec 28, 2014 5:23 PM in response to gail from maine

    now it says it cannot use my old adress to log on to apple id, Im assuming I was hacked and that its gonna take some sort of override to allow me to log back in, would i be correct in thinking so?

  • by gail from maine,

    gail from maine gail from maine Dec 28, 2014 7:06 PM in response to ndargy09
    Level 7 (27,072 points)
    iCloud
    Dec 28, 2014 7:06 PM in response to ndargy09

    What is the exact message?

     

    GB

  • by ndargy09,

    ndargy09 ndargy09 Dec 28, 2014 8:39 PM in response to Fatboy896
    Level 1 (0 points)
    Dec 28, 2014 8:39 PM in response to Fatboy896

    Ndargy@Hotmail.com (old apple id) cannot be used to access this account..

  • by gail from maine,

    gail from maine gail from maine Dec 28, 2014 9:49 PM in response to ndargy09
    Level 7 (27,072 points)
    iCloud
    Dec 28, 2014 9:49 PM in response to ndargy09

    OK, but are you getting this message after you log onto Manage your Apple ID with your current Apple ID, and then click on the EDIT button to change it to the old ID?

     

    GB

  • by ndargy09,

    ndargy09 ndargy09 Dec 28, 2014 9:54 PM in response to gail from maine
    Level 1 (0 points)
    Dec 28, 2014 9:54 PM in response to gail from maine

    yep, i guess technology doesn't fall for the ol' switch-a-roo

  • by gail from maine,

    gail from maine gail from maine Dec 28, 2014 9:56 PM in response to ndargy09
    Level 7 (27,072 points)
    iCloud
    Dec 28, 2014 9:56 PM in response to ndargy09

    This is a tried and true solution to removing an iCloud account signed on with an old Apple ID email.

     

    Are you certain that the ID you are attempting to EDIT your current Apple ID to is not a totally separate Apple ID, rather than one you used on your current ID previously?

     

    GB

  • by ndargy09,

    ndargy09 ndargy09 Dec 28, 2014 10:14 PM in response to Fatboy896
    Level 1 (0 points)
    Dec 28, 2014 10:14 PM in response to Fatboy896

    it IS a totally separate apple id, i had stated the apple id I am trying to recover is connected to a non recoverable email account...so here's the whole situation in entirety, my phone said it had been upgraded after i had not accepted or wanted or even gone into settings and clicked on update, then it said it would take a second to activate, it asks for my apple id, which i entered and retyped the password until i figured it would lock me out, so i go to manage my account and i sends it to an email that i havent used in two years, no longer have the password to, and instead of asking for security questions it asks about what sort of emails i have in the account which has been opened in 2 years. so i make a new apple Id account, that does not work either. so my phone is completely locked out and unusable, my email is unrecoverable, and my apple id, old or new does not work, i figured apple would have a protocol for un-assigning account to a phone or changing an email after being hacked. this has all been very stressful and im sorry for the attitude, but my apple id and iphone being hacked has made me reconsidering if i want to continue using apple and its software

  • by gail from maine,

    gail from maine gail from maine Dec 28, 2014 10:25 PM in response to ndargy09
    Level 7 (27,072 points)
    iCloud
    Dec 28, 2014 10:25 PM in response to ndargy09

    Not sure what you mean by "non-recoverable" email account. Is the Apple ID associated with that email locked out in some way? If it is disabled, then you will have to contact Apple Support to get help. The problem is that you did not clearly explain what your issue was. Many people have gotten stuck the way you are now stuck by changing their Apple ID to a new email address, but failing to remove their iCloud account prior to doing so.

     

    You still have not clearly explained what has happened. You updated your device - OK. Updates, in and of themselves, do not require any sort of "activation". A restore would do that. Did you restore your device? Are you saying that your device is signed onto an old Apple ID? Just provide a step by step explanation of what you have done, what you have encountered, and what you need to happen.

     

    If your email was "hacked", you would go into Manage your Apple ID and edit your Apple ID email to a new email. It's that simple. Creating a new Apple ID does not resolve the situation - it only complicates it. So, at this point, I'm not really sure what you are describing or what the issue currently is.

     

     

     

    GB