Greendillon

Q: I cannot reset my security questions because it is trying to send it to my old email

HOw do I change my email that they send the stuff to change your security questions

Posted on Aug 30, 2014 2:32 PM

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Q: I cannot reset my security questions because it is trying to send it to my old email

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  • by Niel,

    Niel Niel Aug 30, 2014 2:34 PM in response to Greendillon
    Level 10 (314,274 points)
    Mac OS X
    Aug 30, 2014 2:34 PM in response to Greendillon

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if the article doesn't list one for your country or you're unable to call, fill out and submit this form.


    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.


    (111814)

  • by Kappy,

    Kappy Kappy Aug 30, 2014 2:35 PM in response to Greendillon
    Level 10 (271,755 points)
    Desktops
    Aug 30, 2014 2:35 PM in response to Greendillon

    Alternatives for Help Resetting Security Questions and/or Rescue Mail

     

         1. If you have a valid rescue email address, then use this procedure:

             Rescue email address and how to reset Apple ID security questions.

     

         2. Fill out and submit this form. Select the topic, Account Security. You must

             have a Rescue Email to use this option.

     

         3. This is the only option if you do not already have a valid Rescue Email.

             These are telephone numbers for contacting Apple Support in your country.

             Apple ID- Contacting Apple for help with Apple ID account security. Select

             the appropriate country and call. Ask to speak to the Account Security Team.

     

         4. Account security issues almost always require you to speak directly to an

             Apple representative to securely establish your identity as the account holder.

             You can set it up so that Apple calls you, either immediately or at a time

             convenient to you.

     

                1. Go to www.apple.com/support.

                2. Choose Contact Support and click Contact Us.

                3. Choose Other Apple ID Topics and choose the appropriate topic for

                    your issue.

                4. Follow the onscreen instructions.

     

             Note: If you have already forgotten your security questions, then you cannot

             set up a rescue email address in order to reset them. You must set up

             the rescue email address beforehand.

     

    Your Apple ID: Manage My Apple ID.

                            Apple ID- All about Apple ID security questions.