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FatFella27 Author

Level 1

10 points

Safari and Google Chrome not working on my Mac

All other devices are working but on my MacBook Pro I am getting the following messages on all websites:

Safari: "Safari can't open the page (e.g.) "http://www.bbc.co.uk/news" because the server unexpectedly dropped the connection. This sometimes occurs when the server is busy. Wait for a few minutes and then try again."

Google Chrome: Webpage is not available. It may be temporarily down or it may have moved permanently to a new web address. Error Code: ERR_Socket_Not_Connected"

This has got worse and worse starting with Facebook on safari until now no websites work on either safari or google chrome. Please help!

MacBook Pro

Posted on Aug 31, 2014 12:09 AM

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12 replies

Aug 31, 2014 2:19 AM in response to FatFella27

Ok.. I was hoping you had a backup browser installed.

Try troubleshooting Safari extensions.

From the Safari menu bar click Safari > Preferences then select the Extensions tab. Turn that OFF, quit and relaunch Safari to test.

If that helped, turn one extension on then quit and relaunch Safari to test until you find the incompatible extension then click uninstall.

I can open that link on my Mac running v10.9.4 fine.

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Aug 31, 2014 3:19 AM in response to FatFella27

Except for Facebook?

Try the following:

From your Safari menu bar click Safari > Preferences then select the Privacy tab.

Click: Remove All Website Data

Then delete the cache.

Open a Finder window. From the Finder menu bar click Go > Go to Folder

Type or copy paste the following

~/Library/Caches/com.apple.Safari/Cache.db

Click Go then move the Cache.db file to the Trash.

Quit and relaunch Safari to test.

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Aug 31, 2014 12:59 AM in response to FatFella27

Most likely malware ...

Download and run the adware removal tool here > The Safe Mac » Adware Removal Guide

Easy, safe, and only takes a minute or two.

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Level 5

5,227 points

Aug 31, 2014 1:46 AM in response to FatFella27

Network issues of some sort. Talk to your ISP about possible DNS problems or other temporary issues they may be having.

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FatFella27 Author

Level 1

10 points

Aug 31, 2014 1:54 AM in response to MadMacs0

But all other devices are okay over the internet?

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FatFella27 Author

Level 1

10 points

Aug 31, 2014 1:54 AM in response to Carolyn Samit

But the problem is I cannot get on the internet on my laptop to download that tool...

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Level 5

5,227 points

Aug 31, 2014 1:56 AM in response to FatFella27

FatFella27 wrote:

But all other devices are okay over the internet?

Devices such as?

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Aug 31, 2014 2:32 AM in response to FatFella27

Make sure your OS X software is up to date ...

Click the Apple  top left in your screen.

From the drop down menu click: Software Update

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FatFella27 Author

Level 1

10 points

Aug 31, 2014 3:09 AM in response to Carolyn Samit

Hi, I do. Google chrome, but that also does not work. I will try your method now.

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Aug 31, 2014 3:10 AM in response to FatFella27

Ok ...

That rules out extensions at least.

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FatFella27 Author

Level 1

10 points

Aug 31, 2014 3:12 AM in response to MadMacs0

Another macbook pro, iphones, ipad

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FatFella27 Author

Level 1

10 points

Aug 31, 2014 3:16 AM in response to Carolyn Samit

Brilliant! All sites are working except Facebook, which hasn't been working for ages

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Safari and Google Chrome not working on my Mac

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