iphone 5s can't receive signal,and my SIM card wasn't broken

iphone 5s can't receive signal,and my SIM card wasn't broke.

iPhone 5s, iOS 7.1.2

Posted on Aug 31, 2014 7:49 AM

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1 reply

Sep 2, 2014 8:10 AM in response to hongbofromuniversitypark

Hello there.


The following Knowledge Base article offers up some great recommendations for troubleshooting the issue you're describing:


iPhone: Troubleshooting No Service

http://support.apple.com/kb/ts4429


If you encounter any of the above symptoms on your iPhone, follow these steps to try to resolve the issue. Test after each step.

  1. Toggle airplane mode: Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
  2. Turn your iPhone off, then on again.
  3. Remove the SIM card and verify that it's a valid, carrier-manufactured SIM. Also verify that it isn't damaged, worn, or modified. Then reinsert it.
  4. Check for a carrier-settings update. Connect to a Wi-Fi network. Then tap Settings > General > About. If an update is available, iOS will ask you if you want to install it. If Wi-Fi isn't available, connect your device to iTunes.
  5. Update your iPhone to the latest version of iOS.
  6. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings.
  7. Restore the iPhone.


Thanks for reaching out to Apple Support Communities.

Cheers,

Pedro.

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iphone 5s can't receive signal,and my SIM card wasn't broken

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