HT205220: About encrypted backups in iTunes
Learn about About encrypted backups in iTunes
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All replies
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Helpful answers
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Aug 31, 2014 10:37 AM in response to dlfishingby ChrisJ4203,I am not aware of any method to do this if it is not in Keychain. If you forget the passcode for an encrypted backup, the only option is to delete the backups and create a new one. The information is included in this support document. iTunes: About iOS backups
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Sep 2, 2014 7:35 AM in response to ChrisJ4203by dlfishing,I tried that, doesn't work. The password for the encription is stored in your iPhone.
I finally opened it by doing what others suggested. Kept entering all possible passwords i might have used. Fortunately there does not seem to be a limit on the number of times you can attempt to open it.
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Sep 2, 2014 7:38 AM in response to dlfishingby ChrisJ4203,I'm sorry, you tried what and it didn't work? The support document states that if you forget your encryption password, you have to restore as new. That didn't work?
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Sep 2, 2014 7:46 AM in response to ChrisJ4203by dlfishing,I deleted the backup from my computer. When I backed up my iPhone again the password requirement was still there.
I did not want to restore my iPhone, too much data to lose.
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Oct 31, 2014 11:37 PM in response to dlfishingby defhead,Im so annoyed with Apple and how your left to dry if you forget your backup password that im about to lose it.
I bought a iPhone 6 and now trying to restore my backup to it but of course its asking for a password that I don't even think I setup. I've tried everything from apple id password, defaults, local aadmins everything.
I understand ITunes has encrypted it but they can write something in ITunes to provide a hint or security questions for customers because this is so stupid and my upgrade process from a IPhone 4S to 6 has been a distaster so far.
Im now trying a brute force password cracker and if this doesn't work im over Apple because of this as ive read customer feedback in the forums and they still have not addressed this.
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Nov 1, 2014 3:10 AM in response to dlfishingby mann8907,You can't recover it if you don't have it in keychain as the password is not stored on the Apple server its on your local drive. If you have forgotten or lost it its gone. Try to un-tick the encryption next time you backup through iTunes
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Nov 1, 2014 2:11 PM in response to dlfishingby defhead,Resolved
Tried everything for a day and no passwords worked so I backed up to the ICloud (5 hours) then restored form it and its restored all my mail, calender, contacts & sms's which is what I needed most. Apps and music im getting manually now.
At the same time I downloaded and ran Elcomsoft Phone Password Breaker which cracked the password and it was a 4 digit number which has no relevance to me so not sure if ITunes created it or someone else.
Anyway hope this helps someone else and I strongly think Apple should provide a hint in ITunes to help customers.
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Nov 1, 2014 3:43 PM in response to defheadby ChrisJ4203,If you think Apple should do that, then you need to tell them, not us. We are users like you. Apple gets its feedback HERE, and click on the appropriate link.