Sound card problem: static/crackling and no sound

I've had a late 2010 Macbook Air for over 3 years (February 2011). About a week or two ago I started hearing a strange popping noise every now and then while I was using headphones. I thought it was a problem with the headphones but then discovered the same thing when I used different external speakers. Almost simultaneously the internal speakers started periodically having no sound at all, even though it wasn't on mute. This was previously fixed by restarting the computer, but now the problem is permanent. The popping noise when using headphones has also rapidly worsened, and now crackles constantly and sometimes there is even very loud white noise. This occurs with any program on my computer - web browsers, spotify, itunes etc. As it's over three years old, I no longer have AppleCare. I'm not too keen on taking it into the Genius Bar unless I have some idea of how much it will cost beforehand, as I also need to replace my battery soon, which is going to be 129 euros. Does anyone know how to fix this problem, and if not, how much does it usually cost to replace the sound card? I'm using Mavericks but the problem started some time after I installed it.


After doing some googling to try to fix it I've tried:

- Turning it off and on again

- Installing AntiPop

- PRAM reset

- SMC reset

- Disabling and reinstalling Adobe on google chrome

- Resetting the sound card with terminal

MacBook Air, OS X Mavericks (10.9.4)

Posted on Aug 31, 2014 12:15 PM

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2 replies

Sep 5, 2014 7:56 AM in response to Linc Davis

Thanks Linc Davis. I thought I'd have to pay for the consultation at the Genius Bar, but you're quite right, it is free and you can decide not to go ahead if the quote they give is too much. Just thought I'd write what happened in case anyone else has the same problem. The cause was basically a small cable that needed to be repaired, which cost about 76 euros. I took it to an Apple Store in Paris and they fixed it within 24 hours, even though they estimated 3-5 days. He said another reason this problem might be occurring is because the Logic Board needs to be replaced which would have cost around 360 euros (probably not worth the money for a 3.5 year old laptop), but thankfully it was just the cable.

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Sound card problem: static/crackling and no sound

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