ekusafetyman

Level 1 (0 points)

Q: forgot icloud password for restore

I forgot the password for restoring my backup from PC to Iphone. It is not the same as my apple ID password

Posted on Aug 31, 2014 11:27 AM

I have this question too

Q: forgot icloud password for restore

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by matt00,

matt00 Sep 4, 2014 2:36 PM in response to ekusafetyman
Level 5 (4,015 points)

Sep 4, 2014 2:36 PM in response to ekusafetyman

Hey ekusafetyman,

Thanks for the question. Based on the information you have provided, it sounds like you are prompted for a password when restoring your iPhone on your PC. This leads me to believe that your backup may be encrypted, and if so, the following resource may assist you:

iOS: Troubleshooting encrypted backups
http://support.apple.com/kb/TS5162

Thanks,

Matt M.
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