Ipod shows connected but fails Sync test "iPod not found"??

Question

Ipod shows connected but fails Sync test "iPod not found"??

Upgraded laptop to new windows 8.1, installed iTunes 11.3.1.2, copied backup iTunes library to new laptop, added all folders to library, when i connect iPod, it is detected and shows in the ui, starts syncing then changes after about 30 seconds to message "Connected eject before disconnecting" but it doesn't sync.

Passes connectivity diagnostic tests, shows device found, but fails Sync tests, iPod not found??

Microsoft Windows 8 x64 Home Premium Edition (Build 9200)

Hewlett-Packard HP 15 Notebook PC

iTunes 11.3.1.2

QuickTime not available

FairPlay 2.6.15

Apple Application Support 3.0.6

iPod Updater Library 11.1f5

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 7.1.2.6

Apple Mobile Device Driver 1.64.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 017ABCF00C5D1438

Current user is not an administrator.

The current local date and time is 2014-08-31 19:47:17.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

**** External Plug-ins Information ****

No external plug-ins installed.

**** Device Connectivity Tests ****

iPodService 11.3.1.2 (x64) is currently running.

iTunesHelper 11.3.1.2 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

No Universal Serial Bus Controller found.

No FireWire (IEEE 1394) Host Controller found.

Connected Device Information:

ART WIGGINS (E:\), iPod classic running firmware version 1.1.2

Serial Number: 8N749070YMV

Bus Speed: 61440

**** Device Sync Tests ****

No iPod, iPhone, or iPad found.

iPod classic, Windows 8, iTunes 11.3.1.2

Posted on Aug 31, 2014 5:05 PM

Reply

Answer 1

Jason L

Community Specialist

Sep 3, 2014 9:20 AM in response to Arthur Wiggins

Hi Arthur Wiggins,

Welcome to Apple Support Communities.

It sounds like there is an issue with your iPod classic being recognized by iTunes. Take a look at the articles linked below, they will provide general troubleshooting information and suggestions that will resolve most issues like the one you have described.

iPod not recognized when connected to Windows laptop over USB

http://support.apple.com/kb/TS1401

iPod: Appears in Windows but not in iTunes

http://support.apple.com/kb/TS1363

I hope this helps.

-Jason

Reply

Answer 2

Sep 6, 2014 5:58 AM in response to Jason L

Even though the copied diagnostics shows that the iPod connects but fails to sync, I should have been more specific than "when i connect iPod, it is detected and shows in the ui, starts syncing then changes after about 30 seconds to message "Connected eject before disconnecting" but it doesn't sync."

My iPod Classic connects to the Windows 8.1 laptop with the Apple USB cable. The iPod Classic is accessible through Microsoft Windows Explorer. The iPod Classic is displayed in the Apple iTunes user interface. The Apple iTunes user interface iPod feature functionality is fully functional with the exception of syncing the iTunes library to the iPod Classic. SYNCING displays but does not successfully sync.

Reply

Answer 3

Jason L

Community Specialist

Sep 7, 2014 11:08 AM in response to Arthur Wiggins

Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.

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