HT204152: Frequently asked questions about two-step verification for Apple ID

Learn about Frequently asked questions about two-step verification for Apple ID
Prestoniscool
Level 1 (0 points)

Q: how to reset security questions without rescue address

how to reset security questions without rescue address and without two step verification because it is not accessible on iTunes for me

iPod touch, iOS 7.1.2

Posted on Aug 31, 2014 9:47 PM

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Prestoniscool

Q: how to reset security questions without rescue address

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  • Helpful answers

  • by Niel,

    Niel Niel Aug 31, 2014 9:49 PM in response to Prestoniscool
    Level 10 (311,818 points)
    Aug 31, 2014 9:49 PM in response to Prestoniscool

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if the article doesn't list one for your country or you're unable to call, fill out and submit this form.

     

    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.

     

    (111903)

  • by Kappy,

    Kappy Kappy Aug 31, 2014 9:52 PM in response to Prestoniscool
    Level 10 (270,222 points)
    Desktops
    Aug 31, 2014 9:52 PM in response to Prestoniscool

    Alternatives for Help Resetting Security Questions and/or Rescue Mail

     

         1. If you have a valid rescue email address, then use this procedure:

             Rescue email address and how to reset Apple ID security questions.

     

         2. Fill out and submit this form. Select the topic, Account Security. You must

             have a Rescue Email to use this option.

     

         3. This is the only option if you do not already have a valid Rescue Email.

             These are telephone numbers for contacting Apple Support in your country.

             Apple ID- Contacting Apple for help with Apple ID account security. Select

             the appropriate country and call. Ask to speak to the Account Security Team.

     

         4. Account security issues almost always require you to speak directly to an

             Apple representative to securely establish your identity as the account holder.

             You can set it up so that Apple calls you, either immediately or at a time

             convenient to you.

     

                1. Go to www.apple.com/support.

                2. Choose Contact Support and click Contact Us.

                3. Choose Other Apple ID Topics and choose the appropriate topic for

                    your issue.

                4. Follow the onscreen instructions.

     

             Note: If you have already forgotten your security questions, then you cannot

             set up a rescue email address in order to reset them. You must set up

             the rescue email address beforehand.

     

    Your Apple ID: Manage My Apple ID.

                            Apple ID- All about Apple ID security questions.

  • by fabiwave_abyss,

    fabiwave_abyss fabiwave_abyss Aug 10, 2016 7:49 AM in response to Kappy
    Level 1 (8 points)
    iCloud
    Aug 10, 2016 7:49 AM in response to Kappy

    Hello,

     

    I've been in touch with various Apple representatives for over 2 weeks now. Long story short: I need to change my security questions but 1) I do not have a rescue email and 2) I am not signed up for two step authentication. What can I do? This has been extremely stressful. Apple representatives have been playing a guessing game for over two weeks and nothing is happening. Help!! This is so time consuming!