Awful repair service.
-the battery will not hold a charge
-sad iPod icon error when hooked up to iPod dock
-when hooked up to PC, displays a frozen battery symbol which will not go away
-will not reset or restore to factory settings
-is not recognized by iTunes
ALL of these problems were specified in my service request form.
I received the original iPod mini back in the mail today, with a letter claiming that they could find nothing wrong with it.
...what?? You can't even turn it on and get a menu, it always displays an apple logo for up to thirty seconds and then reverts to a sad iPod icon, and I cannot reset or restore it because my PC will not recognize it because it freezes up. I have all of the latest software, there's nothing wrong with my USB drives, and I have the new version of iTunes. It won't reset no matter how many times I try.
What ISN'T wrong with it??
I paid $70 for them to send it back and have it not work? That's completely asanine. Has anyone had a similar experience or have any suggestions? I planning on calling their customer service department later tonight after I cool off, but this is a complete outrage!
pc Windows XP