Awful repair service.

Here's some phone numbers you can try:

Apple Phone Contacts

I hope this helps!

I'm having the same issues with them, i sent mine in for a sound issues. But they sent it back saying there was nothing wrong with it. Obviously.. they did not plug in headphones to check that.. and yes, my sound quality is still screwed up.

I also just sent my mini in for the same things, battery does not hold charge and always gives me the message " no power please connect to power" this is after a FULL charge, so I sent it in and they also could not fine anything wrong and sent the same one back. Out the $70 as well..but I have not called as of yet,but I intend too....please share what they tell you and what they are willing to do....looks like Apple is not so "goody goody" as they portray....

I sympathize as well - I had a mini whose battery life decreased dramatically after about a year of use. I shelled out the $50 or so for repairs, sent the mini in and got a different refurbished unit back.

Everything was fine for a while, but then the touchwheel on my "refurbished" mini stopped responding. I contacted Support, and they had me send the mini back (I was still barely within the 90-day warranty on the repair work).

About a week later, I got it back - the same unit I had just sent in - with the "we couldn't find anything wrong" letter. Of course, the touchwheel still didn't work, but by this time, the 90-day warranty on the first repairs I had done had expired, and there was no 90-day warranty on the second "repair," since no repair work was actually done because their shop "couldn't find anything wrong with it." Right.

So now my only recourse is to pay for a second round of repair work, when all I needed in the first place was a simple battery replacement. I burned over $250 - $200 for the mini and $50 for repairs - for a player that ended up working for only a year. I tried to explain this to a customer service rep and - surprise - "there's nothing we can do."

I will probably buy a new MP3 player soon, and it most definitely will not be an Apple. Apple may be hip and trendy, but give me something that actually works (or at least don't cheat me out of $50 and send me something even worse when it doesn't). I'll probably spend more money buying a new MP3 player than I would spend on repairs on the one I have now, but at least Apple won't be getting any more of my money.

Dell Windows XP

Well I wish I could help but I too am one of the many that have gotten the same response with their service. Got my original ipod back with that letter that nothing is wrong. I can only use my ipod if I have it plugged into the wall so I just went out and both a new player. Needless to say, it is NOT an apple. I hope you get some help with your phone call.