skaneyasu
Level 1 (0 points)

Q: Touch ID stopped working

Hi, there. Suddenly the Touch ID of my iPhone 5S stopped working and wish somebody could help me.

I went to Settings > General > Touch ID & Passcode and noted that the use of Touch ID for both iPhone Unlock and iTunes & App Store were off.

I've then tried to put them back to on, but the screen Place Your Finger appears and disappears immediately, followed by a Failed screen, no matter how many times I do that. That is, I have no time to place my finger! (I've also tried to put it on with my finger already on the screen, but it returned me Failed!)

This problem started after I've upgraded to iOS 7.1.2 (not immediately after, just after some days). It seems that the new iOS deleted all my fingerprints and don't allow me to register them again. Meanwhile I have to enter my passcode everytime to use my iPhone... If somebody has experienced the same problem and/or knows how to solve this problem, I'd be very happy to hear about it. Thank you.

iPhone 5s, iOS 7.1.2

Posted on Sep 1, 2014 5:26 AM

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skaneyasu

Q: Touch ID stopped working

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  • by brenden dv,

    brenden dv brenden dv Sep 3, 2014 7:47 AM in response to skaneyasu
    Community Specialists
    Sep 3, 2014 7:47 AM in response to skaneyasu

    Hi skaneyasu,

     

    If you are having issues with Touch ID on your iPhone 5s, you may find this portion of the following article helpful:

    Resolving issues with Touch ID

    1. Make sure that you're using the latest version of iOS.
    2. Make sure that your fingers and the Home button are clean and dry.*
      Note: Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning. Make sure that your finger touches the metal ring around the Home button.
    3. If you're using a protective case or screen protector, it must leave the Home button and the surrounding ring completely unobscured. If it doesn't, remove the case or screen protector and try again.
    4. Tap Settings > Touch ID & Passcode and verify that:
      • iPhone Unlock or iTunes & App Store is on.
      • You enrolled one or more fingerprints.
    5. Try enrolling a different finger.
    6. If you can't enroll any of your fingers, take your iPhone 5s to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for further assistance.

    * Moisture, lotions, sweat, oils, cuts, or dry skin might affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.

     

    iPhone 5s: Using Touch ID

    http://support.apple.com/kb/HT5883

     

    Regards,

    - Brenden