RonyApples
Level 1 (0 points)

Q: iPhone 5 stuck on Apple Logo

Hi guys, first of all let me say that I have read a lot of threads about similar problems and the reccomended solutions didn't work for me.

I have an iPhone 5 which stucks at white background - black apple logo.

I put it in DFU mode, connected to my iMac with latest iTunes version, and tried to download last fw and restore, but the following happens:

  • iTunes is extracting the software
  • Preparing iPhone for the update
  • Waiting for iphone
  • The iPhone restarts but stucks again in apple logo.
  • iTunes throw 4005 error.

 

If I try to re-enter DFU mode while iTunes is waiting for the iPhone, error 4013 or 4014 is thrown.

I tried with normal DFU (home + start buttons sequence), and with fast DFU (home button while plug), but nothing.

Also tried ipsw files other than the itunes downloads (7.0.2, 7.1.2), but ths same thing happens, after preparing the iphone, it restarts and stucks on apple logo.

 

Any advices? Thanks!

Posted on Sep 1, 2014 8:40 AM

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RonyApples

Q: iPhone 5 stuck on Apple Logo

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  • Helpful answers

  • by alex_h1,

    alex_h1 alex_h1 Sep 3, 2014 7:01 AM in response to RonyApples
    Community Specialists
    Sep 3, 2014 7:01 AM in response to RonyApples

    Hello RonyApples,

     

    Thanks for using Apple Support Communities.

     

    Please follow the troubleshooting in the article below for the error codes 4005, 4013, and 4014.

     

    iOS: Restore errors 4005, 4013, and 4014

    http://support.apple.com/kb/TS5314

     

    Take care,

    Alex H.

  • by RonyApples,

    RonyApples RonyApples Sep 8, 2014 12:53 AM in response to alex_h1
    Level 1 (0 points)
    Sep 8, 2014 12:53 AM in response to alex_h1

    Hi Alex, thanks but that troubleshooting doen't solve my issue, the only it says and is logical to me is to try with a new cable, and I did it with no success. Thanks for the help.

  • by AmishCake,

    AmishCake AmishCake Sep 8, 2014 7:00 AM in response to RonyApples
    Level 6 (9,402 points)
    Sep 8, 2014 7:00 AM in response to RonyApples

    It's now time to contact Apple for support.

  • by RonyApples,

    RonyApples RonyApples Sep 9, 2014 2:02 AM in response to RonyApples
    Level 1 (0 points)
    Sep 9, 2014 2:02 AM in response to RonyApples

    Yes but Apple don't want to know anything about it, because it has a display replaced from a chineese shop....

  • by AmishCake,

    AmishCake AmishCake Sep 9, 2014 5:28 AM in response to RonyApples
    Level 6 (9,402 points)
    Sep 9, 2014 5:28 AM in response to RonyApples

    That's correct; by taking it to a third-party shop, you've forfeited further support from Apple, including this forum. You're on your own. Google is your friend. Best of luck.

  • by campkdog,

    campkdog campkdog Sep 9, 2014 5:37 AM in response to RonyApples
    Level 1 (0 points)
    Sep 9, 2014 5:37 AM in response to RonyApples

    Have you dropped the phone lately? I had this same problem where a weight was dropped on my phone and broke the rear/front facing camera and the display. the faulty cameras caused a bad boot and would not allow a restore for some reason. sounds like what yours is doing

  • by RonyApples,

    RonyApples RonyApples Sep 9, 2014 7:20 AM in response to RonyApples
    Level 1 (0 points)
    Sep 9, 2014 7:20 AM in response to RonyApples

    Thanks for the tip, tomorrow I'll try to replace both cameras and tell you if success!

    (And yes, that iPhone has ben droped into water and later it has his screen broken....)

     

    Thank you!

  • by iparkerrr,

    iparkerrr iparkerrr Nov 5, 2014 10:25 AM in response to RonyApples
    Level 1 (0 points)
    Nov 5, 2014 10:25 AM in response to RonyApples

    I have an iphone 5S and the same exact thing happened to me when i ordered a new screen off of amazon...the screen that i got didn't come with the camera assembly, so i had to use the camera off of the cracked screen....i guess in transition the camera was damaged...i took the old camera off, and it let me restore right away...

     

    hope it worked!

  • by Somerset Bob,

    Somerset Bob Somerset Bob Nov 5, 2014 11:31 AM in response to RonyApples
    Level 1 (5 points)
    Nov 5, 2014 11:31 AM in response to RonyApples

    Hi.

     

    Bob in the UK here.

     

    About an hour ago I replied to a text on my barely two-month-old iPhone 5S, and when I took it out of my trouser pocket a few minutes later and pressed the home button to wake it up again, the phone was completely dead. The battery was at around 70% when I last looked at it.

     

    I plugged it into the charger and after about five minutes the white Apple logo appeared on a black background. But that's all it'll do - the logo stays there no matter what buttons I press. I can't power it down or turn off the screen or anything.

     

    I plugged it into my PC with iTunes loaded, and iTunes recognises the phone and displays its name and contents.

     

    Before I do anything too drastic, does anyone have any suggestions as to how I should proceed? It's running iOS 8.1.

     

    Thanks in advance.

     

    Bob K

  • by iparkerrr,

    iparkerrr iparkerrr Nov 5, 2014 11:51 AM in response to Somerset Bob
    Level 1 (0 points)
    Nov 5, 2014 11:51 AM in response to Somerset Bob

    my phone did this, turned out it was a hardware error...but for you i would try to put it in recovery mode and recover it using itunes....

     

    hold the lock and home button until the phone powers off, when the phone powers back on, let go of the lock button and continue to hold the home button until it enters recovery mode (itunes symbol with charger symbol)....follow the instructions in itunes to restore your phone, you will lose your info, but hopefully you have a backup saved through icloud or your itunes...

  • by Somerset Bob,

    Somerset Bob Somerset Bob Nov 5, 2014 12:03 PM in response to Somerset Bob
    Level 1 (5 points)
    Nov 5, 2014 12:03 PM in response to Somerset Bob

    Uh - fixed it by holding down the on/off button and the home button for about 10 seconds, and it reset itself.

     

    D'oh!

  • by Somerset Bob,

    Somerset Bob Somerset Bob Nov 5, 2014 12:04 PM in response to iparkerrr
    Level 1 (5 points)
    Nov 5, 2014 12:04 PM in response to iparkerrr

    Thanks, our posts crossed - as you can see, just the reset seems to have done the trick!

  • by iparkerrr,

    iparkerrr iparkerrr Nov 5, 2014 12:17 PM in response to Somerset Bob
    Level 1 (0 points)
    Nov 5, 2014 12:17 PM in response to Somerset Bob

    Good deal. I didn't know if it would based on what was wrong with the phone, but I knew that If that was it, it would go back to normal before asking you to restore.. Glad you are back to normal!