The Google app keeps disappearing after installing

Question

Level 1

8 points

The Google app keeps disappearing after installing

Hi. Please help. I have 4 devices in the family (3x iPad Mini and an iPhone). All have previously had the Google app which is my preferred way of accessing the web. For some reason the Google app has disappeared from the screen of one of the iPads. It still shows on all others. When connected to my iTunes library it still shows as being there. When I go to try and re-install, it shows as waiting and then initializing, but as soon as the process finishes the app disappears and I cannot access it. Exactly the same is happening with Shazam too. Can anybody explain and guide me through a recovery. Have tried a restore but no different. Thank you.

iPad mini Wi-Fi, iOS 7.1.2

Posted on Sep 1, 2014 1:33 PM

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Answer 1

joe_73

Level 3

705 points

Sep 3, 2014 6:12 AM in response to Magura107

Hi Magura107,

Welcome to the Apple Support Communities!

If you are having issues with applications downloaded from the App Store, I suggest the steps in the attached article.

iOS: An app you installed unexpectedly quits, stops responding, or won’t open

http://support.apple.com/kb/TS1702

Have a great day,

Joe

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Answer 2

joe_73

Level 3

705 points

Sep 4, 2014 12:12 PM in response to Magura107

Hi Magura107,

Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.

-Joe

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Answer 3

Magura107 Author

Level 1

8 points

Sep 4, 2014 12:11 PM in response to joe_73

Hi Joe. Sadly none of those worked. The Google app icon has disappeared from my iPad. When I search the iPad, Google does not appear. When I link the iPad to my iTunes account on my desk top, it shows as though Google should be there as it is listed. I have removed and reinstalled twice. It goes through the sync process, but as it finishes loading, he Google app icon just disappears again. When I search the App Store through my iPad, Google shows up but the icon to download from iTunes or the iCloud or install from scratch is not there. It is for Google+ and Google Maps etc. Have you any other ideas? Thank you so much.

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