Eiko808

Q: iMessage and FaceTime not working on Mac Pro and message stating to contact Support came on

iMessage and FaceTime not working on Mac Pro and a message stating to contact Support came on with a verification code.  It was working on 8/29 but stopped on 8/30.  When I called support to even speak with anyone they wanted $19.  I don't want to pay $19 for an Apple problem.  I cleared my key chain, also reset my apple ID password but still not working.  Works fine on my iPhone.

MacBook Pro, OS X Mavericks (10.9.4)

Posted on Sep 1, 2014 1:52 PM

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Q: iMessage and FaceTime not working on Mac Pro and message stating to contact Support came on

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  • Helpful answers

  • by jeffd55,

    jeffd55 jeffd55 Sep 3, 2014 8:38 AM in response to Eiko808
    Community Specialists
    Sep 3, 2014 8:38 AM in response to Eiko808

    Hello Eiko808,

     

    Thank you for contacting Apple Support Communities.

     

    I can understand your frustration in dealing with these issues. You can take a look at this issue to troubleshoot sign in issues.

     

    FaceTime, Game Center, Messages: Troubleshooting sign in issues

    http://support.apple.com/kb/TS3970

     

    Regards,

    Jeff D.

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Sep 3, 2014 2:57 PM in response to Eiko808
    Level 10 (207,920 points)
    Applications
    Sep 3, 2014 2:57 PM in response to Eiko808

    There is no official public documentation of that error message as far as I know, but according to reports, it can mean (at least sometimes) that the same Apple ID is being used with the iTunes Store or one of the other Apple content stores, and the payment method is invalid. Sign in to the store and review your account. You do not, of course, have to provide any billing information to set up an account to use only with iMessage, as it's a free service.

    Otherwise, do what the error message tells you to do. According to reports, you won't be charged for the call if you select "Apple ID" as the product you need support for, and cite the customer code in the alert as the "validation code" to the support representative.

  • by Eiko808,

    Eiko808 Eiko808 Sep 3, 2014 11:01 PM in response to jeffd55
    Level 1 (1 points)
    Sep 3, 2014 11:01 PM in response to jeffd55

    Thanks.  Tried what they had and still not working.

  • by Eiko808,

    Eiko808 Eiko808 Sep 3, 2014 11:03 PM in response to Linc Davis
    Level 1 (1 points)
    Sep 3, 2014 11:03 PM in response to Linc Davis

    Will try selecting Apple ID and contacting them again as I called and was told I needed to pay $19 before she would transfer the call and I could provide the verification code.  I was not happy and declined (my Apple Care plan just ended and hadn't really needed to use it).

     

    Thanks for the suggestion.

  • by auburnskys,

    auburnskys auburnskys Sep 12, 2014 10:25 AM in response to Eiko808
    Level 1 (10 points)
    Sep 12, 2014 10:25 AM in response to Eiko808

    Let them know you want to speak to them anyway, usually you can get to an advisory who will grant an exception for you and help you out!

    ask for their CPU department, thats who you will get transferred to after you end up going to iOS department

  • by ittybittyrissy,

    ittybittyrissy ittybittyrissy Oct 1, 2014 3:47 PM in response to Eiko808
    Level 1 (0 points)
    Oct 1, 2014 3:47 PM in response to Eiko808

    If you haven't fixed the issue yet, there's hope! I went through the exact same situation today and both are in perfect working order once again. I called their customer support line and rather than state I had an issue with my macbook, I kept repeating "Apple ID" until the operator recognized the command and transferred my call. I spoke to three technicians in total, and spent a good hour on the phone, but by the time a senior technician was on the line with me, he fixed the problem in about 20 seconds (go figure). Just make sure you tell them that you aren't experiencing trouble with your Apple ID as a whole, it is only these to programs not allowing it to process. They not once asked me for any form of payment and I'm pretty sure that was due to the lack of complexity actually associated with the glitch. Maintain that everything else is in working order and you should be fine. Also, be sure to supply them with the error code (if one popped up).

  • by Eiko808,

    Eiko808 Eiko808 Oct 6, 2014 3:48 PM in response to ittybittyrissy
    Level 1 (1 points)
    Oct 6, 2014 3:48 PM in response to ittybittyrissy

    Thanks for the tip!!! I called again and said it was for Apple ID.  It fixed both. 

  • by admin99,

    admin99 admin99 Oct 6, 2014 9:57 PM in response to Eiko808
    Level 1 (0 points)
    Oct 6, 2014 9:57 PM in response to Eiko808

    This is absolutely ridiculous, shame on *APPLE*.....

    If Apple knows whats going on here (i'm sure they knows)..why can't they release the fix or at least let people know when you are going to address the issue.

    And some people are saying try this ...add this edit that...all BULL ****...nothing ever works, but if you call apple everything works??? go to ****.

    There are many people facing the issue not just 1 or 2, please do consider every ones time and try to address the issue.

  • by oharsh,

    oharsh oharsh Oct 17, 2014 8:46 AM in response to admin99
    Level 1 (9 points)
    iPhone
    Oct 17, 2014 8:46 AM in response to admin99

    I called Apple this morning and they fixed FaceTime and iMessages on my mac.  Only took the rep a minute.  Just gave him the validation code and everything is now working perfectly. 

  • by Mansoor K.,

    Mansoor K. Mansoor K. Aug 8, 2016 12:03 PM in response to Eiko808
    Level 1 (8 points)
    Notebooks
    Aug 8, 2016 12:03 PM in response to Eiko808

    Hi, I found the solution :

    1- Make sure your apple id and its password are correct. you my test them in applied.com

    2- Click on iMessage icon

    3- Goto messages menu

    4- Click on add account and choose "Other message accounts"

    5- Change AIM to Jabber for the type of the account

    6- Enter your apple id and its password

     

    Do a dance !

    Even nice people in apple support tried several time to solve this problem and everything except the above right solution !!

     

    Mansoor

  • by Bertrand (Fr),

    Bertrand (Fr) Bertrand (Fr) Aug 11, 2016 3:46 AM in response to Mansoor K.
    Level 1 (4 points)
    Mac App Store
    Aug 11, 2016 3:46 AM in response to Mansoor K.

    I tried it with iMessage and can connect ??