npono2
Level 1 (0 points)

Q: can't redeem code


Trying to redeem code, using windows 8.1, newext version of iTunes. When I click Redeem having entered code, it turns red with a message just beneath the code box  to set up 3 security questions [I have security question set up but it never asks these questions] and the login box appears. This repeats infinitely though I am logged in/log in and out correctly repeatedly. I've not tried to redeem codes before but have bought and downloaded without this problem, last time some months agao. restarting computer/resetting password/ uninstall and reinstall of iTunes all change nothing.

 

There is an iTunes help page if you're repeatedly asked for password which gives bogus instructions, eg first step win8 says move cursor to upper right and open control panel - there is no option there for control panel. Etc

Win8.1, Windows 8

Posted on Sep 1, 2014 5:43 PM

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npono2

Q: can't redeem code

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  • by jason269,

    jason269 jason269 Sep 4, 2014 8:35 AM in response to npono2
    Community Specialists
    Sep 4, 2014 8:35 AM in response to npono2

    Hello, npono2. 

     

    Thank you for visiting Apple Support Communities.

     

    If you are having issues redeeming an iTunes Gift Card or code, here is an article that you may find helpful.  See the section labeled Contact iTunes Store Support.

     

    If you can't redeem your iTunes Gift Card or code

    http://support.apple.com/kb/HT6021

     

    Cheers,

     

    Jason H.

  • by npono2,

    npono2 npono2 Sep 4, 2014 7:59 PM in response to jason269
    Level 1 (0 points)
    Sep 4, 2014 7:59 PM in response to jason269

    Thanks for your reply! None of the suggestions there are helpful however.

     

    I am not on a mobile device/using a camera.

     

    I have no typo, as I copied and pasted the first code sent, and the 2nd appeared automatically when clicking on the gift card email.

     

    I emailed ITunes support with a complete detailed description of the problem and the numerous steps I'd already tried. and have simply received a string of replies, almost each from a new rep, ignoring the info I provided and requesting me again and again to try options my initial email clearly specified had already been tried without success - that is, not to retry them, but simply ignoring the information I provided on what I had already done.